Each Spring, Cal State San Marcos faculty, staff and students
participate in several online customer satisfaction surveys. The
Finance and Administrative Services and Student Affairs divisions
would like to thank participants for providing your valuable
opinions. Our departments met to review their survey results and
identify "opportunities for improvement" (OFI) based on the data.
Departments will implement action items to improve results for their
identified OFI's. At this time, we would like to share survey
results with you. Thank you.
HOW TO INTERPRET
SURVEY RESULTS:
Frequency tables with counts and percentages of responses. The
percentages are typically calculated using all response options,
including “Don’t Know.” When multiple responses to a question are
allowed, a second set of percentages may be provided using the
number of respondents as the denominator.
Bar
charts showing percentages of each response category for questions
having identical response options. The questions are sorted so that
those having the highest percentage of adverse responses are at the
top of the chart. For these charts responses of “Don’t know” are
excluded from the calculations of percentages.
Scatter or XY plots that chart average performance score versus
average stated importance. This chart is only provided when a series
of questions has identical response options for performance and
importance scoring.
CUSTOMER SATISFACTION:
DEPARTMENT
07/08 RESULTS
RESPONSE
PAST YEARS DATA
05/06
04/05
03/04
Accounting
Services
N/A
N/A
Facility
Services
Financial Aid
N/A
N/A
N/A
Health Services
N/A
N/A
N/A
Housing
N/A
N/A
N/A
Human Resources
Mail
Services
N/A
Parking
Services
N/A
Procurement
Shipping
& Receiving (Materials
Management)
N/A
N/A
Student
Financial Services
University Police
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