In 2003, the FAS Division launched a Values Survey to obtain
feedback from our FAS employees to find out what areas are
doing well and what areas need improvement. Each year, the
questions are the questions remain the same so that we can
review the results compared to prior years to find out if we
are in fact improving. After the survey responses are
received, the Balanced Scorecard Planning Council reviews
the results and picks two areas to focus our improvement
efforts. With the areas for improvement identified,
initiatives are launched to begin our process of
improvement.
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