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INTRODUCTION
Why the Resume Matters
A great resume can play a central role in launching your
career. It can make the difference in getting a competitive
internship, in landing a first job after college, in winning a
scholarship, and in getting into a competitive graduate program.
Your resume performs several important functions for you in
a job search or in applying to graduate school. It represents you when
you can't be there, both before and after any interviews. It helps
interviewers know what to talk about with you during interviews. It
lets the interviewer know what you have done, what you think you can
do, and what you think is important. Perhaps its most important
function is getting you an interview in the first place.
The time it takes to write a good resume is time well spent.
This is an important life skill to master, as it will come up again
and again. Being able to catalog your accomplishments relevant to
someone else's needs will be a continuing career advantage. Economists
predict that your generation will have more jobs and more employers
than any prior generation. Even if you stay with the same employer,
you will want to be able to represent your accomplishments to get
favorable performance reviews, win raises, and compete for the most
coveted assignments.
In this module we're going to learn an easy way to write a
persuasive, targeted resume. You don't need to be a skilled writer or
a business major or an honors student to do a great job. You just need
to think logically and follow the directions that follow.
Some Guidelines for Resume Writing
Here are the guidelines for good resume writing.
- You must tell the truth.
- It is your job to sell yourself.
- A resume is about your future, not your past.
- You put the information in order of interest to your
reader.
You must tell the truth in your resume. That's not
negotiable. It is simply unethical to invent any part of your
background. Besides, employers find it very easy to verify the basic
facts on any resume, especially your title, dates of employment, prior
salary history, and your major and degree. If you do find a job, you
won't have any job security. Most employers will dismiss employees,
even years later, if they are discovered to have lied on their
applications. Remember, your resume, and everything on it, becomes
part of your permanent personnel file. Being creative and persuasive
are expected, but a fabrication on your resume is a grievous mistake.
A resume is no place for modesty. Employers will expect you
to scour your entire background and let them know what skills,
abilities, talents, traits, and experiences you have relative to their
needs. They will not expect you to hold back. You are doing them a
favor if you put your best foot forward, because they are looking at
your resume specifically to discover your talents and abilities. Think
about it.
If you have trouble claiming your accomplishments, imagine
what someone else, who likes you a lot, would say about you. What
would your best friend, sister, mom, dad, favorite professor, or
biggest fan say about you? That's what belongs on your resume. Just
make sure it's all true.
Most students have much more to offer than they realize.
You've got to stop thinking about employment and start thinking about
experience. We'll learn in a moment how to wring the most,
resume-wise, from student activities, travel, volunteer work, and so
on.
Finally, a good resume is focused toward your future. As
much as possible, the information should be in order of interest to
your reader. It should be customized to the needs of each application,
whether that is a graduate program or an internship or a job
opportunity. Ultimately, you should plan on customizing your resume
every time you use it.
So a resume should be designed to help create the future you
want, not just report your past. This is why we start working on your
resume not by compiling information from your past, but by imagining
your future.
STEP 1
Imagining Your Future
What future is your resume supposed to help you create? Is
it supposed to help you get into a business-to-business sales position
where you think you'll wear a suit every day? Or is it supposed to
help you land a position with a nonprofit organization providing
services directly to indigents in a distressed urban setting? Or will
you be seeking opportunities as a technology specialist, where you
expect to be able to work all night whenever you happen to feel like
it? Each of these is a distinctly different future and would require a
distinctly different resume.
Perhaps you don't know much about your future. Many students
prepare resumes to meet class requirements or in order to prepare for
career counseling sessions, and so on, without really knowing what
they want after college. This is not a problem, but even if this is
your case, you may have a hint or an inkling of where you're headed.
Following are a few questions to ask yourself.
Possible Careers, Functions, Industries, and Job Titles
Even if you have a crystal clear vision of the career you
want after college, and especially if you don't, answer all the
following questions in a notebook or journal:
What are your career fantasies? When you imagine cool jobs
that you might like to do, what are they? See if you can list ten or
more careers you've daydreamed about.
Who do you admire? You can make a list of celebrities and
sports heroes and such, but then be sure to concentrate on people you
personally know or know of. See if you can list ten or more people you
admire, and then consider the careers they have pursued.
What are you really good at? Have people always commented on
some skill or talent that you possess? What jobs might utilize that
skill best? List at least five things you're good at.
What are you really interested in? What do you really like
to do? What really gets you excited? What would you do for free even
if you weren't paid to do it? Of course lots of people want to be an
MTV reporter or a river-rafting guide, but suppose you really like to
talk to people? That would indicate that you might like to start your
career with a position in sales or public relations or customer
service. Make a list of five to twenty things you like to do and jobs
that might be able to feature that talent.
What do your career counselors suggest? Career counselors
are great sources of ideas for career directions you may not know
about or may not know much about. Career counselors can also guide you
to career aptitude and interest tests that are fun and easy to take.
These evaluations can generate lists of career ideas for you and can
serve as a place to begin considering which direction to go in your
future.
What do people in your family do for a living? Consider the
career paths of your grandfather, grandmother, aunts, uncles, cousins,
and everyone in your extended family. Consider whether any of these
careers is of interest to you.
What do your parents' friends do? Have you discussed their
careers with them? Consider whether any of these careers is of
interest to you.
What do your friends' parents do? Consider whether any of
these careers is of interest to you.
Using these exercises, you should be able to generate a list
of industries, functions, and positions that are of interest to you.
NOTE: Some people, the first time they do these
exercises, can generate lists of industries and jobs but then aren't
personally interested in pursuing any of the careers represented on
the lists. If this happens to you, don't worry about it. This is just
an exercise, and you can still write a great resume. However, when you
do know more about what you want, you'll need to reconsider and revise
that resume.
Your Values
What really matters to you? What is important for you do to,
or not do, in your life? Basically, a value is at the root of almost
any aspect of a job that is strongly attractive or repulsive to you.
In a career setting, values need to be considered both
positively and negatively. Positively, consider which values you need
to express on the job in order to feel fulfilled, to find meaning, and
to enjoy feelings of accomplishment.
Do you need to help others? Express yourself creatively?
Earn a lot of money? Conduct original research? Work on Wall Street?
Work for peace and social justice? Have public recognition for your
contributions? Join a prestigious organization with a solid history?
These are all expressions of values that one might be attracted to in
a career. So, what values do you need to express on the job in order
to be happy with that job?
Negatively, consider which values you need to avoid
expressing on the job in order to feel fulfilled. Would harming the
environment make you miserable on the job? If you had to lie to
clients, would that rob you of any satisfaction you might take from
other aspects of your job? Would wearing a suit to work negate any
other benefits an employer might offer? Or would not wearing a suit
bother you more? Consider what you would not do or not give up in
order to go to work in your future.
Consider these issues carefully, because one of the biggest
ultimate causes of career unhappiness is conflict between the values
of the employee and the values of the employer.
NOTE: Again, this is not an easy exercise the first
time someone attempts it. Be satisfied if you can understand the
issues and begin to consider what values are most important to you,
career-wise.
See Yourself at Work in Your Workplace
You should now be able to imagine yourself at work in some
possible future. Where do you work? What work do you do? Who works
with you? What hours do you keep? Where is this job you want? Is it in
an urban, suburban, edge city, rural, or wilderness area? What does it
pay? Do you have flextime or telecommuting as an option? What
technologies will you use? Is this a new or an old organization? Is
this a large or a small organization? Is it a risky new start up or a
large and (at least theoretically) stable organization? What kind of
benefits does your employer provide for you? What kind of people do
you work with? What is the atmosphere at work on any given day? Do you
work mostly independently or is guidance always right at hand? Who
gives you your assignments? Is the work seasonal or project-based or
does it stay mostly the same year round? What does your desk look
like? Who do you see in a typical day? How much travel is involved, if
any? How many hours a week will you work?
Now, here are the really important questions:
What knowledge, skills and abilities are critical to
performing in this position?
What kind of person or personality would thrive in this
situation?
What skills would be critical for continued advancement?
If you were hiring someone for this position, what would
be most important to you?
You should be able to list five or more things after each of
these last four questions. Take your time and perhaps work on this
over a period of several days. This is critical work for making a
focused resume.
NOTE: Again, not all people who want to write a
resume will be able to complete these exercises. If you give it a try
and don't succeed, just proceed to STEP 2.
A WARNING ABOUT ALIGNMENT: Your career plans and the
rest of the vision of your future need to align. For example, if you
need an expensive house in the suburbs with a picket fence and you
want to dedicate your life to being a social worker in the inner city,
something is going to have to give. If you want to be a successful
entrepreneur and you want to work forty hours a week or less, there's
something wrong with this picture. Or if you want to be a famous movie
star but you don't want to leave the neighborhood, then trouble lies
ahead. So when you get done envisioning your future, take a moment and
consider whether it makes sense and is possible.
STEP 2
Considering What You Have to Offer
After you have imagined what the employer (or graduate
school admissions committee) is looking for, your next task is to
survey your entire background to see if you have any evidence
whatsoever that you have the knowledge, skills, abilities, and
personality traits that they value.
Consider your summer employment, of course, but also
consider part-time work (paid or unpaid), internships (paid or
unpaid), volunteer work, student activities, community service,
sports, travel, church/synagogue/mosque/ashram participation, and
everything you ever did in class.
For example, you may have analyzed a job you are interested
in and discovered that organizing groups is one aspect of the work. If
you organized a poetry reading or an investment club, that would be
clear evidence of your ability "to organize, energize, and focus
the energies of others onto a common goal."
If it is a critical task to speak to others on the phone as
part of your imagined future job, you might list as evidence that you
"worked the telephone help desk as a volunteer for the campus
computer center during the sophomore year."
If you are trying to win an assistantship in graduate school
that will involve teaching, you might remember that you "tutored
all grades of high school in math and physics" as a part-time
entrepreneurial activity during college. Then, if you think harder
still, you may remember that you "presented a one-hour talk on
string theory to physics senior symposium, PHYS 485" last
September.
Be as specific as you can about what evidence presents each
knowledge, skill, ability, and trait that would be attractive to your
resume reader. Print out or electronically copy the following table
and fill it out until you run out of ideas, then show it to a friend.
Often, a friend's fresh perspective will help you double the amount of
evidence that you have to present to a potential employer or grad
school. Now print out or electronically copy the following form, and
fill it out to create the raw data you will use to construct your
resume.
Writing tips:
- Use an exact figure whenever you can. That is, tell
exactly how many people, dollars, departments, arrests or whatever
were involved. Never write "Organized SummerFest" when
you can write "Organized SummerFest, an event drawing 5,000
students to participate in 17 alcohol-free activities, total
budget of $23,600, all-volunteer staff of 35."
- Use a superlative whenever you can. Report if you were
the first, only, best, fastest, largest, or most. For example, you
can say, "SummerFest was the largest student-planned event in
the history of the alcohol awareness program."
- Be accurate in reporting your skills, but report all of
them. For example, when it comes to computer applications, report
the programs you have mastered, but also report the ones you have
"some exposure to." Likewise, with foreign languages,
report your skill in categories such as "fluent,"
"proficient," "can read but not speak," and
"basic." You don't want to oversell your abilities, but
you don't want to leave anything out, either.
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Knowledge, skill, ability,
or trait desired by employer or grad school
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Evidence that you possess
the knowledge, skill, ability, or trait
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Basic Background Information
Your name:
Your school address:
- street
- city
- state
- zip
- phone
- fax
- cell
- email
Your permanent address:
- street
- city
- state
- zip
- phone
- fax
- cell
- email
Any friends or family members living near where you want an
internship or job:
College you are in now:
- type of degree expected
- date of (expected) graduation
- major
- minor or secondary academic emphases
- GPA overall
- GPA in your major
- activities
- honors
- awards
- sports
Prior college:
- type of degree pursued
- dates attended
- major
- minor or secondary academic emphases
- GPA overall
- GPA in your major
- activities
- honors awards sports
High school:
- date of graduation
- academic interests
- GPA
- activities
- honors
- awards
- sports
List of community service:
List of honors and awards not mentioned with schools above:
List of places you have traveled to (cities and/or
countries):
List of sports you've played not mentioned with schools
above: Hobbies and activities not mentioned above:
Computer skills (all hardware, software, languages,
development tools, applications):
Other equipment you can operate:
Professional licenses and credentials:
Professional and/or academic organizations:
Academic meetings attended:
Publications:
Classroom presentations:
Languages you speak or read or understand, for better or for
worse:
Famous people you know:
Special talents not mentioned elsewhere:
Major research projects or other types of major projects
from your college career:
Experience of Interest to Your Reader
Now, print out or electronically copy the following table
and fill it out for each "job" you've had, with emphasis on
those jobs that indicate you have the desired knowledge, skills,
abilities, and traits. Remember that a "job" may include
full- or part-time employment, volunteer or community service, a
leadership role in a student organization, an unpaid role as a
teaching assistant for a class, ad infinitum. Every time you had a
promotion or a major reassignment of duties, treat it like a separate
job and fill out a separate form.
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Experience Listing
Organization:
City and state:
Dates of involvement:
Your title:
Your supervisor's title:
Anyone who reported to you or that you supervised,
even if it was informal:
Your duties:
Your contributions above and beyond the daily
routine:
Any travel:
Any special training or skills that you had to teach
yourself:
Any special recognition:
How did you leave the situation better than you
found it:
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Finally, college students tend to forget some of the skills
that college is specifically designed to inculcate. Perhaps because
many of your peers have these same skills, you overlook them.
Nevertheless, here are a few examples. These are not provided as a
list for you to check off, but to stimulate your thinking one more
time about skills you possess as a result of succeeding in college.
- The ability to work on your own, with limited supervisory
input.
- The ability to meet deadlines.
- The ability to read and summarize written material.
- The ability to persuade others, orally and in writing.
- The ability to deal with incomplete data sets, and to
make decisions with incomplete or ambiguous data.
- The ability to teach yourself new computer programs from
the documentation alone.
- The ability to work on project teams.
- The ability to conduct original research using multiple
resources (library, Web, telephone interviews, etc.)
Think what skills such as these that you bring to the table,
and list them in your notebook or journal.
STEP 3
Constructing Your Resume Piece by Piece
Now that you have some idea of what your reader is looking
for and what you have to offer, you can construct a basic business
resume. We're going to approach this project the easy way: piece by
piece. Then, we'll consider adding some of the more common bells and
whistles, such as an objective, profile, or list of special projects.
Finally, we will briefly consider alternate forms such as scannable
and electronic versions.
This tutorial is designed to develop a standard resume
quickly. This is a straightforward and conservative style, and there
are many alternative styles.
Set your margins for one inch all around, and set the
default font size at 12, 11, or at the smallest, 10. Choose a common
font, such as Helvetica or Times Roman. Now we begin.
The Heading
Place your name in the middle of the page, in size 16 bold
type. It's a good idea to use your full legal name, as in:
Catherine Ann Johnson
If everyone you know calls you by a nickname, you can
include it in quotations, like this:
Theobald Harrison "Wally"
Wallace
If your gender may not be evident to your reader, consider
placing a small "Mr." or "Ms." in parentheses
after your name, like this:
Carroll Ward (Mr.)
Then, place your mailing address, phone number, email and
Web address as demonstrated below. Many students will choose to list
more than one address. In particular, if you are about to graduate,
you will want to list a permanent address. An employer may try to
contact you a year or even more after you submit a resume. Be sure to
extend your college email account as long as you can. If you can list
a permanent or temporary address near the job or graduate school
you're contacting, that may also be beneficial. You can use a friend's
or family member's address by placing "c/o" in front of
their family name. Finally, any phone number you use during a job
search or during the application season to graduate school should have
a business-like message, with your first and last name mentioned
clearly.
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Gabriella Marcella Garza
email: gmg33@student.pacific.edu or
ggarza33@aol.com
Web page: www.pacific.edu/students/gmg33/web-res
cellphone w/ voicemail and pager: (310) 555-1685
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west coast address
Student Box 1387
Pacific College
Los Angeles, CA 90010
voice: (310) 555-3185
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permanent address
1243 SW 18th Street
San Antonio, TX 78201
voice: (210) 555-8395
fax: (210) 555-8304
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east coast address
c/o Santiago
44 West Broadway, Apt. R-12
New York, NY 10014
message only: (212) 555-3018
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[the body of the resume begins here]
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Of course your address does not need to be as complicated as
all that, but the easier it is to reach you the more likely you'll be
reached.
The Education Listing
On student resumes, education is usually listed before
experience. If you went to five undergraduate colleges and
universities, it's usually a good idea to list just the one granting
your degree (unless one of the others is particularly prestigious, or
in the neighborhood where you will be applying for a job or
internship). If your degree is not completed, you are a degree
"candidate" or your degree is "expected" on a
certain date. If that date seems enormously far off in the future,
another choice is that your degree program is "ongoing."
You can spell out your degree or use the standard
abbreviations, B.A. for bachelor of arts, B.S. for bachelor of
science, B.F.A. for bachelor of fine arts. List the major if it would
be attractive to your reader, but not if it detracts from your
candidacy. List the GPA if you fall into either of these categories: (a)
you are going to be meeting with college recruiters on campus, or (b)
it is particularly high. Otherwise you can omit it at your discretion.
Additionally, you can report honors, awards, activities, and
coursework relevant to your intended reader. With honors, awards, and
activities, your goal is to demonstrate leadership, mental acuity,
drive, teamwork skills, community-mindedness, and similar attractive
traits.
With coursework your goal is to identify which classes--or
what specific work within your classes--may be of particular interest
to your targeted reader. By using the word "coursework"
instead of the word "classes," you are free to list work
that you may have done within classes that had an entirely different
name. In other words, you may have learned about "e-Commerce and
B2B Portal Design" in a class titled, "Small Business IT
Solutions." It's a lot more pertinent to list the knowledge,
skill, or ability that the company is most interested in, rather than
the name of a class. Do not, however, take this as an invitation to
list skills you do not really possess. If you didn't grasp the
material, you cannot mention it.
Remember that you are listing relevant education, that is,
education of interest to your potential employer. Sometimes you will
want to omit information entirely if it is simply not relevant to your
reader. If you went to stenography school for a year, then decided to
study brain surgery after all, it's probably a good idea just to omit
reference to the unrelated studies.
Here are four examples. Model your education listing after
these. Remember, this is your first draft effort, and you can change
it later. Note that sometimes it is attractive to put some of the
details in a smaller type, as in some of the examples below, but this
is certainly an optional design choice.
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Oppenheimer University
B.A., Economics (GPA: 3.66/4.0)
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High Lowlands, CT
expected May 2001
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Honors: |
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• Dean's List (four
semesters)
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• Herbert Hoover scholar
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• Test Proctor
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Coursework: |
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• History of Bubble Economics
• Theories of Economic Modeling
• Pricing & Valuation
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• Macroeconomic Forecasting
• Business Law
• Challenges of Deflation
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• Globalization
• The Banking System
• Consulting Practices
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Activities: |
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• Entrepreneur's Club -
Treasurer (elected)
• Student Senate - Treasurer (appointed)
• Finance Club
• The Oppie Investment Pool - Founding Member (23%
annual return)
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Oppenheimer University
B.S., Computer Science minor in Mathematics
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High Lowlands, CT
expected May 2001
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Honors: |
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• GPA in computer science,
3.82; GPA in mathematics, 4.0; GPA overall 3.35
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Areas of Academic Emphasis: |
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• Artificial Inteligence
• Fuzzy Logic
• Neural Networks
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• Theoretical Physics
• Game Theory
• Epistemology
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• Brain Psychology
• Cognitive Psychology
• History of Science
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| Activities: |
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• New York Marathon (twice)
• Tutor, mathematics, Woodrow Wilson High School,
High Lowlands, CT
|
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B.A., Political Science, Oppenheimer
University, High Lowlands, CT
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expected May 2001
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Coursework Included: |
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• Microeconomics
• Macroeconomics
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• Research Methodologies in the Social
Sciences
• Issues in International Trade
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| Activities: |
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• Co-wrote the revised
Student Senate election procedures, adopted 1990
• Organized retirement party for Prof. J. Solinski
• Teaching Assistant to Prof. R. Taylor's "Introductiion
to the Political Sciences."
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Oppenheimer University
Candidate for the Bachelor of Business Administration
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High Lowlands, CT
expected May 2003
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| Areas of Interest: |
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• International Business /
International Trade
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| Special Projects: |
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• Conducted research into the relationship
between global trade patterns and shared languages,
resulting in a predictive formula for the cash value
of the bias for a trading partner with a shared
language.
• Prepared a five-year pro forma financial forecast
for a restaurant chain involving various scenarios for
expansion.
• Delegate, International Trade Association Student
Forum, Boston, 2000.
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Of course, your listings don't need to be as fancy as these
examples, but it's usually best to write long on your first draft and
worry about how to make it all fit on your second draft.
The Experience Listing
The most important thing to remember about the experience
listing is that you can list any relevant experience that establishes
you have the background the employer is seeking. The key word is
"experience," not "employment." So consider your
full-time paid experiences, of course, but also remember to consider
your part-time and unpaid experiences of all types, as well. If you
filled out the forms properly in STEP 2, you already have an
excellent catalog of relevant experience.
Experience listings are usually listed in reverse
chronological order, which means that your most recent experience will
be listed first. Because of this convention, if you want to put your
best material forward in the resume, you may choose to divide your
experience listing into parts, such as "Related Experience"
and "Additional Experience," or "Professional
Experience" and "Student Employment," or "Teaching
Experience" and "Other Experience," or "Sales
& Marketing Experience" and "Additional Business
Experience."
The guideline to follow is this: Put the information in
order of interest to your targeted reader. Anything that
establishes that you have the knowledge, skills, abilities, or
personality traits that an employer is seeking should be featured
before other experiences that do not establish these points quite as
well.
Some students will even place headings down the left margin
to alert the resume reader to what is important about the experience
listed to the right. Highlights such as "leadership" or
"sales" or "accounting" or "writing"
help a reader to notice these aspects of an experience listing. See
below for examples of this technique.
Throughout your resume you should follow the peculiar
conventions of "resume English." Write the resume in the
first person, but omit first-person pronouns such as "I" or
"we." It is understood that "I" is the subject of
most sentences. Use the active voice; avoid such constructions as
"duties included" or "was responsible for."
Instead, start your sentences with action verbs such as
"created," or "launched" (see list below).
Finally, verb tenses should be accurate. If you are reporting
something that you continue to do, use the present tense; if you are
discussing an accomplishment or task that has been completed, use the
past tense. These rules will be easy to follow if you use the examples
as your guide and write naturally.
An intelligent resume writer will focus on accomplishments.
Although many entry-level jobs provide few opportunities to make major
contributions, a little extra effort here can really spice up your
presentation. As a humorous but facetious example, if you are assigned
to sweep the dock and you switch from a 10" broom to a 12"
broom, you have "contributed to a 20% increase in
productivity."
Generally, you will want to favor "hard"
accomplishments and contributions over "soft"
accomplishments and contributions. "Hard" accomplishments
are quantified and easily verified, such as "sold 17% more
widgets than any other rookie." "Soft" accomplishments
are real and important, but less quantifiable and less easy to verify,
such as "improved account loyalty" or "improved morale
on the project team."
Also consider your basis for comparison. You can compare
your performance to other new hires or to everyone in the department,
for example, or to the numbers from last year or the projected numbers
for this year, and so on. You can report your effort in dollars,
pounds, units, or percentages. Think hard about the best way to
accurately report your contributions.
Some creative attention to your contributions will result in
a much better resume. Just remember to be 100% honest. If a resume
reader discovers a lie, or comes to believe that you are overstating
your abilities, your resume will be the opposite of effective.
Remember, you can use such qualifiers as "co-managed,"
"contributed to," "partially responsible for," and
"some exposure to" to squeeze every ounce out of your
background without overstating it.
Start the listings with the name of the company, the city,
the dates, and your title. If your title doesn't tell much about your
job, you can add a functional title in parentheses after you list your
official title, like this:
Student Worker II (Assistant Manager of the
Undergraduate Chemistry Lab)
Sometimes it is useful to depict the type of company
involved if it will matter to your reader. Thus "Eoff
Industries" might be described as "a $12 million plastics
extrusion plant" if you are looking for another industrial
opportunity, but not if you were looking for a position in another
industry entirely, such as education or services.
Be consistent! If you list the city for one employment
report, you have to list them for all. If you bold your title for one
job, you have to bold the title for all. An inconsistent design is a
resume faux pas of the first order.
Review the following examples, then choose how to organize
your experience listings. Once you have a rough idea of what you want
to feature, write up each experience in a format similar to one of the
examples. You can change them around later, so don't worry about the
details and just get started. Be excited about yourself! Let the
reader know what you did above and beyond show up every day! Here are
some action verbs to spur your creativity:
|
acted
activated
adapted
analyzed
assigned
built
chaired
clarified
commanded
compared
compiled
conceived
consolidated
constructed
counseled
created
customized
designed
developed
devised
diagnosed
directed
drafted
drove
enabled
energized
engineered
|
enlisted
envisioned
erected
established
fixed
founded
identified
forecasted
generated
indentified
improved
initiated
inspected
instituted
introduced
invented
investigated
jumpstarted
kicked off
launched
managed
mobilized
moderated
monitored
motivated
opened
organized
|
originated
persuaded
pioneered
planned
prepared
prioritized
produced
programmed
projected
promoted
publicized
recommended
recruited
repaired
researched
resolved
restored
reviewed
revitalized
scheduled
solved
started
strengthened
surveyed
triggered
upgraded
wrote
|
Here are the examples in different formats. Model your
efforts after the one that appeals to you; you can change it easily
later.
This first example shows how to list two jobs with the same
employer. It also shows how much mileage a student can get from a
student "activity" in terms of knowledge, skills, abilities,
and traits of interest to an employer.
|
MANAGEMENT & LEADERSHIP EXPERIENCE
|
|
Sigma Epsilon Chi, Oppenheimer University
Treasurer
|
High Lowlands, CT
Fall-Spring 2000-2001
|
| |
- Prepared and managed $64,000 non-food
operating budget for the fraternity and
collaborated with national organization to prepare
the House capital budget ($116,000 in most recent
budget cycle). Food budget is handled through a
separate process.
- Projected a budget with 3% variance, the
lowest budget variance in twenty years.
- Migrated accounting process from Quicken
to HousePlan, a much more sophisticated budgeting
tool.
- Improved the depreciation projection
system for the House by preparing a twenty-year
maintenance schedule. Used free estimates from
local contractors to generate the maintenance plan
at no cost to the fraternity.
|
|
|
Service Chair
|
Fall-Spring 2000-2001
|
| |
- Reinstated the service mission of Sigma
Epsilon Chi, which had not been active for a
number of years.
- Collaborated with entire house on
selection of family violence and childhood poverty
as House "challenges."
- Generated $3100 in two fund-raising
events, and established direct service
opportunities with four local agencies focusing on
the needs of challenged families.
- Also indirectly increased the standing of
the House with university administration, local
authorities, and local media.
|
|
This example shows a different style, with most of the
information moved to the right. Interestingly enough this style and
the one above use about the same amount of space, so it becomes an
aesthetic decision which you prefer.
|
EXPERIENCE
sales
|
Oppenheimer University Development
Department
Capital Fund Representative (Alumni Outreach)
|
High Lowlands, CT
Summer 2000
|
|
|
- Represented the university's new Capital
Fund drive to alumni nationwide. Provided a range
of appeals, including some fairly sophisticated
financial presentations, to justify increased
giving. Learned to deal with a wide range of
individuals in a sales role.
- Selected to train other student fund
raisers on calling techniques, including best
methods to handle different types of responses.
- Ranked #1 on the student team. Offered a
permanent position with the development office
upon graduation from Oppenheimer due to
consistently outstanding performance.
|
|
|
|
public relations
|
Seven Flags Over Arizona
Group Host
|
Phoenix, AZ
Summer 1999
|
| |
- Served as a park guide for groups, about
20% business, church, and incentive groups from
all over the U.S. and about 80% foreign business
and leisure travelers. Used Spanish and Japanese
language abilities on the job.
- Attended Betty Forrester's "Global
Relations Training Program for Sales &
Service," a three-day intensive course on
social and business protocol in cultures all over
the world.
|
|
|
|
field research
|
Profs. R. Cook and W. Stevens
Research Assistant
|
High Lowlands, CT
Spring 1999
|
| |
- Conducted field research into consumer
behavior both by direct observation and by direct
survey. This was an outside consulting assignment
managed by Profs. Cook and Stevens of the
Oppenheimer psychology department.
- Trained in objective interviewing
techniques. Also was the only field research
assistant who was invited to review the first
draft of the study for comment.
- Letter of recommendation available.
|
|
The following version shows how a student can combine a
series of seemingly different experiences into a cogent argument that
he or she possesses the knowledge, skills, abilities, and traits an
employer seeks.
|
WRITING EXPERIENCE
|
Slam Poet and Promoter,
Oppenheimer University English Department,
1998-present
- Featured poet at six student poetry
readings, including a rare solo reading spring
2000.
- Promoted slam poetry as a performance art
form. Tripled attendance at poetry events and
created campus-wide buzz about this exciting form
of live composition.
- Taught a workshop for all students on
using live composition to spur creativity.
Office Assistant (Advertising Assistant),
Watkins Realty, Summer 2000
- Drafted all advertisements for houses for
sale, initiating a shift away from abbreviations
and acronyms indecipherable to all but real estate
professionals in favor of mood ads, such as
"Hard working professional? Pour a glass of
wine and sit in front of your own fireplace."
These ads had double the response rates of
traditional ads.
- Also provided general administrative and
office assistance.
Office Intern (Constituency
Correspondent), Senator Diane Feinstein, Summer
1999
- Drafted letters in response to
constituency queries and appeals. Wrote memos and
queries to government agencies on behalf of
constituency concerns.
- Special honor: Selected to conduct
original research and draft white papers on topics
of concern to the senator.
- Monitored legislation to ensure timely
and accurate communication of status of
legislation in process.
- Also provided general office support in a
very busy, mission-critical office.
|
|
Again, your listings don't need to be as fancy as these
examples, but it's usually best to write long on your first draft and
worry about how to make it all fit on your second draft. Some
experience listings, the least important ones, for example, might be
as brief as this:
|
Food Server, Alice's Vegetarian Restaurant,
Iowa City, Iowa, Summer 2000
|
Bells & Whistles
The most common bells and whistles on student resumes are a
"Profile" or "Objective," and an
"Additional" section. When you know exactly what job you
want, an objective can convey that cleanly. Objectives and profiles go
at the top of your resume, directly under your heading. Here is an
example.
|
OBJECTIVE
|
|
A copy writing position with Altruistic
Advertising.
|
|
This technique lets the reader know that you have prepared
this resume specifically for her or him. Try to avoid vacuous
overstated objectives like the following, which in fact come across to
the reader as a list of demands:
|
OBJECTIVE
|
|
A challenging and rewarding position with
opportunity to continue to advance and develop my
skills with a progressive and nurturing organization
dedicated to eliminating poverty while preserving our
precious natural environment.
|
|
Yuck!
A profile, on the other hand, is a list of the skills and
abilities that you hope to apply on the job. A profile is, in ten
lines or fewer, an advertisement of the skills you most want to
utilize. "Profile" sections may be titled anything from
"Profile," "Strengths," and "Areas of
Knowledge & Ability," to "Expertise," or similar.
Here is a typical example:
|
STRENGTHS
|
|
Copy Writing and Editing
- Can generate a large volume of ideas
quickly.
- Business writing experience in a variety
of styles (informative, persuasive, humorous).
- Mastery of standard American business
English; knowledge of AP Stylebook, Chicago
Manual of Style, MLA Handbook, Fowler's, and
the other standard usage guidebooks.
- Trained professional writer; able to
function on a creative team.
|
|
Of course, you can combine the objective and the profile
formats, which would come out something like this:
|
OBJECTIVE
|
|
A copy writing position with Altruistic
Advertising offering an opportunity to apply my
education, skills, and abilities.
Strengths
- Fully committed to the Altruistic
Advertising business model: "We do it for
free!"
- Can generate a large volume of ideas
quickly.
- Business writing experience in a variety
of styles (informative, persuasive, humorous).
- Mastery of standard American business
English; knowledge of AP Stylebook, Chicago Manual
of Style, MLA Handbook, Fowler's, and the other
standard usage guidebooks.
- Bilingual, English-Spanish. Can write
advertising in English or Spanish.
- Trained professional writer; able to
function on a creative team.
|
|
Objectives and profiles are important when a resume has to
compete with dozens, or even hundreds, of other resumes. They tell the
reader what's coming in the resume to follow, and keep students from
being screened out whose background is not immediately applicable.
When a student has guaranteed access to an employer, however,
objectives and profiles may have a limiting effect. For example, the
interviewer may have filled the copy writing job yesterday, and is now
trying to fill an account executive slot. In a case where a student
has a guaranteed interview, a safer objective might be:
|
OBJECTIVE
|
|
A position with Altruistic Advertising
offering an opportunity to apply my education, skills,
and abilities.
|
|
"Additional" sections on a student's resume
generally fall at the bottom, after the experience listing and may
contain any information considered pertinent to the reader, but not
important enough to have been featured in the profile, education, or
experience listings above. "Additional" sections can be grab
bags of information, containing a reference to additional paid
employment, sports, hobbies, activities, honors, awards, foreign
language skills, and countries to which the student has traveled. If a
student has only one type of information in an "Additional"
listing, such as sports or travel or hobbies, then the additional
section should probably just be named "Sports," or
"Travel," or "Hobbies."
This section can also be used to convey a little
personality, especially if the rest of the resume has been pretty dry.
(Note: hobbies are usually excluded from professional resumes after
you have a few years of experience, but they are commonly listed for
students and recent college graduates.)
Remember, you are presenting information that is intended to
persuade the reader to interview you for a job or consider you for a
graduate or other academic opportunity. So, if your additional
information does not contribute to that goal, leave it out! The image
you have so carefully constructed above may be destroyed by admitting
that your hobby is "watching TV news channels with the sound
turned off," or whatever. Be prudent.
Here are two examples:
|
ADDITIONAL
|
|
Knowledge of business protocol in Latin
America and the Iberian Peninsula. Fluent in Spanish;
basic Portuguese. Travel to Brazil, Argentina, Chile,
Portugal, Spain, Japan.
Hobbies include translating science fiction
from English into Spanish and designing and flying
novelty kites.
|
|
|
ADDITIONAL
|
|
Additional experience in retail sales and
customer service, gaining strong interpersonal skills
in addition to technical employment listed above.
National Outdoor Leadership School, 2000.
Hobbies include long-distance hiking (trekking) and
wilderness canoeing. Marathon runner (one time; once
was enough).
Available for unlimited travel and/or
relocation for a company offering continuing
advancement.
|
|
Foreign students, or those domestic students who are very
likely to be mistaken for foreign students, may wish to include a
"Personal" section such as one of these:
|
PERSONAL
|
|
French citizen; U.S. resident alien, valid
"Green Card," qualified for immediate
employment anywhere in the U.S. or E.U.
|
|
|
PERSONAL
|
|
Citizen of Brazil; F-1 student visa,
qualified for one year of full-time employment related
to my major area of study; details on request.
|
|
Students not possessing the right to work, and needing visa
sponsorship from an employer, are probably better off not mentioning
it at all. See your foreign student liaison for more information on
your visa status and your rights and responsibilities.
Students applying internationally need to know that all over
the world except the United States date of birth, place of birth, and
marital status are required information on resumes. Here's an example:
|
PERSONAL
|
|
Citizenship: U.S. citizen, valid passport,
ready for immediate assignment. Date of birth: August
26, 1983. Place of birth: Seattle, Washington. Marital
status: Single.
|
|
(Just for the record, on domestic resumes, do not provide a
picture, your date of birth, place of birth, marital status, names and
ages of children, height, weight, or social security number. These
practices were eliminated by about 1975, so you'll look pretty foolish
if you do.)
Other types of bells and whistles are lists.
"Publications" would contain a list of articles published,
as well as articles "submitted," "pending," or
"in press." See a professor for the proper citation format
for your discipline. "Affiliations" would contain a list of
the pertinent professional or academic organizations of which you are
a member or a student member. "Technical Skillset" would
contain a laundry list of your technical skills, such as your computer
skills or your skills with specialized laboratory equipment. If the
lists are too long, attach them to the resume and cite them as in this
example:
It is not necessary to place, anywhere on a resume,
"References available upon request." This is understood;
it's now considered old-fashioned to say this, and it wastes a
precious line you could use to better represent your skills.
Scannable & Electronic Versions
Optical character recognition technology has made major
advances in recent years, and most companies that scan resumes don't
ask for a special version. However, if you know you are writing a
resume to be scanned, or if you wish to translate a regular resume
into a scannable version, here are the most important tips:
- Favor nouns over verbs. Human readers may be excited to
learn that you "launched" or "created" or
"managed" but machines will be looking for
"Linux," "Portuguese," or "artificial
intelligence." This is true about all electronic forms of a
resume.
Web-based resumes present a different opportunity, however.
For one thing, there is no length limit. By using HTML, you can always
link to more and more information. Use links such as "For more on
financial and budgeting skills, click here." You can also provide
a picture and more of a "magazine-look" layout, if you want.
Otherwise, the front page of your resume should pretty much look like
your paper version.
(Note: you can provide a picture on your own
Web-based resume if you want, that is, on the resume that is on your
own home page; however, if you submit your HTML resume electronically
you must remove it. It is against the law for an employer to seek a
picture with a job resume, so most employers get pretty nervous
whenever one comes into the office.)
When an employer invites you to submit your resume
electronically, you must provide it in the requested format, whether
that is ASCII, Word, RTF, HTML, or whatever. The standard, like it or
not, is to submit your resume in Microsoft Word for Windows (commonly
called the IBM format). If not otherwise directed, this would be your
best choice. Be aware that most employers will not open an unsolicited
attachment, no matter what you promise them is inside. If you send it
unsolicited, it's better to pull the entire resume into the body of
the email message.
Following is an example of a complete draft resume,
assembled from the examples in this module. The student's next effort
would be to pare down all this good information until it fits onto one
page, and make sure the design was attractive and consistent
throughout. Best of luck with your resume writing efforts, and
remember, this is a life skill to master, not just a one-time task!
|
Gabriella Marcella Garza
email: gmg33@student.pacific.edu or
ggarza33@aol.com
Web page: www.pacific.edu/students/gmg33/web-res
cellphone w/ voicemail and pager: (310) 555-1685
|
west coast address
Student Box 1387
Pacific College
Los Angeles, CA 90010
voice: (310) 555-3185
|
permanent address
1243 SW 18th Street
San Antonio, TX 78201
voice: (210) 555-8395
fax: (210) 555-8304
|
east coast address
c/o Santiago
44 West Broadway, Apt. R-12
New York, NY 10014
message only: (212) 555-3018
|
|
OBJECTIVE
|
|
A copy writing position with
Altruistic Advertising offering an opportunity
to apply my education, skills, and abilities.
Strengths
-
Fully committed to the Altruistic
Advertising business model: "We do it
for free!"
-
Can generate a large volume of
ideas quickly.
-
Business writing experience in a
variety of styles (informative,
persuasive, humorous).
-
Mastery of standard American
business English; knowledge of AP
Stylebook, Chicago Manual of Style, MLA
Handbook, Fowler's, and the other standard
usage guidebooks.
-
Bilingual, English-Spanish. Can
write advertising in English or Spanish.
-
Trained professional writer; able
to function on a creative team.
|
|
EDUCATION
|
|
|
Oppenheimer University
Candidate for the Bachelor of Business
Administration
|
High Lowlands, CT
expected May 2003
|
|
|
Areas of Interest:
International Business / International
Trade
Special Projects:
• Conducted field research into
consumer behavior both by direct observation
and by direct survey. This was an outside
consulting assignment managed by Profs. Cook
and Stevens of the Oppenheimer psychology
department. • Trained in
objective interviewing techniques. Also was
the only field research assistant who was
invited to review the first draft of the study
for comment. • Letter of
recommendation available.
|
|
EXPERIENCE
|
|
|
sales
|
Oppenheimer University Development
Department
Capital Fund Representative (Alumni
Outreach)
|
High Lowlands, CT
Summer 2000
|
|
|
-
Represented the university's new
Capital Fund drive to alumni nationwide.
Provided a range of appeals, including
some fairly sophisticated financial
presentations, to justify increased
giving. Learned to deal with a wide range
of individuals in a sales role.
-
Selected to train other student
fund raisers on calling techniques,
including best methods to handle different
types of responses.
-
Ranked #1 on the student team.
Offered a permanent position with the
development office upon graduation from
Oppenheimer due to consistently
outstanding performance.
|
|
|
|
public relations
|
Seven Flags Over Arizona
Group Host
|
Phoenix, AZ
Summer 1999
|
|
|
-
Served as a park guide for
groups, about 20% business, church, and
incentive groups from all over the U.S.
and about 80% foreign business and leisure
travele
| | | |