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Frequently Asked Questions
How do I register?
When and how can I pay for a class?
Where are classes held?
Where do I park?
What kinds of credit do you offer and what do the different course numberings indicate?
What are your cancellation, drop and refund policies?
What are my options for financial aid?
How do I request a transcript?
Are you a State-approved provider of the Federal Workforce Investment Act (WIA)?
Do you offer customized training?
How can I learn more about your support services for disabled students?
What is your non-discrimination policy?
How do I register?
There are five (5) easy ways to register for NON-CREDIT classes:
1. By Phone - (760) 750-4020 or (800) 500-9377
2. By Fax - (760) 750-3138
3. Online Secure Registration - Find a course and click "Register Now"
4. By Mail - Cal State San Marcos, Extended Learning, San Marcos, CA 92096
5. In Person - 333 Twin Oaks Valley Rd., Foundation Classroom Building (FCB), Room 6-106, San Marcos
To register for CREDIT classes including Open University, academic credit Special Session classes, or degree programs, please follow the specific registration procedures outlined on our site.
If you have a hold on your account, we will not be able to register you until the hold is resolved. To clear your hold please contacts the Cashier's Office at 760.750.4491.
When and how can I pay for a class?
Fees for non-credit classes are due at the time of registration. We accept cash, MasterCard, VISA, Discover Card, American Express, check, and company purchase orders. Please read our policy on declined credit cards and dishonored checks. Rejected e-checks are subject to a $4.50 fee. You may also pay with cash, check or money order, in person at Extended Learning, or mail a check or money order made payable to Cal State San Marcos Extended Learning. No credit card payments can be accepted by mail. Please do not mail cash. For online registration, Extended Learning accepts MasterCard, Discover Card, American Express and e-check payments securely. Cal State San Marcos Alumni Members receive a 15 percent savings on most non-credit programs.
Where are classes held?
Most classes are held on CSUSM campus unless noted otherwise in the course description. Confirmation notice will contain building and room assignments. Driving directions and maps are available online. If your class is being held at an off-campus location, please call Extended Learning at (760) 750-4020 for directions.
Where do I park?
Parking permits are required to park on campus. There is no grace period. New and continuing students must purchase semester parking permits online, at Parking Services located in FCB 107, or at the University Cashier, located on the third floor of Craven Hall. To inquire about current parking information and policies please visit the Parking Services Web site at or call (760) 750-7500.
For non-credit classes, parking fees are included for most Extended Learning programs and more detailed information pertaining to your specific course will be e-mailed to you the week before the class start date. If your class does not include a parking permit it will be noted in the online course description or class schedule. If you do not see information regarding parking in the course description please contact our office at least 3 days prior to the course start date. If you are registering for a class within 24 hours of the class start date, we apologize that we are unable to guarantee paid parking. Please call the Extended Learning Office for confirmation Monday - Friday 8 am - 5 pm (760) 750-4020.
For Osher Lifelong Learning Institute (OLLI) Members, parking fees are covered for courses on the CSUSM campus, and you will receive a parking pass in the mail the week before class begins. For courses off campus, all parking is free. Maps and directions for all locations are available on the Osher Web site.
What kinds of credit do you offer and what do the different course numberings indicate?
Extended Learning provides a number of credit options, and both non-credit and credit programs. The course numbers indicate the type of credit and type of course. A detailed explanation of our course numbering procedures and credit definitions can be found online.
What are your cancellation, drop and refund policies?
For all non-credit classes, cancellation notifications must be made in writing (by e-mail to el@csusm.edu or fax 760-750-3138) at least three working days before the first day of class in order to receive a full refund (less a $20 administrative fee). Unfortunately, no refunds will be issued after the first class meeting. Written notice may be made by e-mail or fax, or mailed with postmark date three days before the first day of class. Substitutions may be made with written notice at any time before the course begins. "NO SHOWS" ARE HELD RESPONSIBLE FOR PAYMENT IN FULL.
For credit courses, you can drop your courses anytime via the MyCSUSM student portal at http://www.mycsusm.edu. You will need your student ID and password. If you do not know your student ID and password, you may contact the Student Help Desk at (760) 750-6505.
*Please note: Extended Learning credit courses follow a different fee and refund schedule than do the regular campus courses. Most Extended Learning credit courses follow the refund schedule below:
| Date Dropped | Refund |
| Before first day of class |
100% |
| Within 1st week |
45% |
| Within 2nd week |
35% |
| Within 3rd week |
20% |
| After 3rd week |
0 |
FOR SUMMER COURSES, THE REGULAR CAMPUS FEE AND REFUND SCHEDULE APPLIES. PLEASE REFER TO http://www.csusm.edu/schedule/index.html AND THE SUMMER TERM INFORMATION FOR DETAILS.
THERE ARE NO REFUNDS FOR CONTRACT CREDIT COURSES. FOR BTSA CREDIT, THE SPECIAL SESSIONS REFUND POLICY APPLIES.
In the case of extenuating circumstances, in which you feel you may be eligible for a refund outside of the normal refund schedule, please complete and submit (in person) a petition for refund to be reviewed by Student Financial Services. Please bring your completed petition form to Student Financial Service in Cougar Central.
Students who wish to withdraw from all classes (after the end of the add/drop period) must petition for complete semester withdrawal through Registration and Records located in Cougar Central on the third floor of Craven Hall. If you do not formally withdraw from your class you will receive a "WU" (equivalent to an F in GPA calculation). All dropped or withdrawn classes are subject to the Extended Learning Credit Course Drop/Refund policy.
What are my options for financial aid?
Extended Learning does not sanction any one lender; however, there are a multitude of private lenders that will fund programs for Extended Learning (non-matriculated) students. If you are a student who is matriculated (formally accepted to the campus) in an Extended Learning degree program and need additional information about financial aid options, please contact the Credit Programs Coordinator at (760) 750-8717.
How do I request a transcript?
To request an official transcript (no fee required) for credit programs, please see: http://www.csusm.edu/enroll/allforms/TranscriptRequests.html. For non-credit programs, you may request a non-credit transcript through Extended Learning by calling (760) 750-4020.
Are you a State-approved provider of the Federal Workforce Investment Act (WIA)?
Yes. For additional information about WIA, visit the San Diego Workforce Partnership.
Do you offer customized training?
Absolutely! Customized training to meet a company's specific educational and employee training and educational needs is always available. We can even bring the courses or programs onsite if you prefer. Choose from any of our regular programs or let us work with you to design a customized program aligned with your business goals.
How can I learn more about your support services for disabled students?
Support services are available to assist students with special needs in the academic setting. Students with mobility limitations, psychological or learning disabilities, and/or hearing or visual impairments are encouraged to contact Disabled Student Services as soon as possible to arrange for these services. For additional information call (760) 750-4905 or (TDD 750-4909).
What is your non-discrimination policy?
The University subscribes to all Equal Opportunity, Title IX, Title VI, Title VII and Section 504 regulations and does not discriminate on the basis of sex, race, ethnicity, national origin, religion, disability, sexual orientation, age, marital, or veteran status in accordance with applicable Federal and State law and University policy.
