Emotional Intelligence: Self Awareness

Do you have fellow employees, leaders or customers you find it challenging to work with and influence? Do these people waste your time, drain your energy, impact productivity and the cohesiveness of your team? In this first course, you will assess your emotional intelligence and you will learn to identify, monitor and manage the unproductive thoughts, emotions and behaviors that surface when you encounter challenging people. You will also learn how your brain processes information, where your perceptions come from and how to change them. You will be on your way to more effectively working with and influencing others.<back to top>

Emotional Intelligence: Self-Management

Now that you have the ability to identify your thoughts and emotions and understand their impact on your behavior and other’s perception of you, take the next step. Learn to diffuse the impact challenging situations and people on you and your career. Manage and minimize your responses in the midst of stressful encounters.  In this course you will learn the impact of stress on your thoughts, feelings and behavior and develop five techniques to safely defuse frustration when it is getting the best of you.  You will become aware of the clues that indicate stress is negatively impacting your ability to influence others and how to manage and minimize your responses in the midst of stressful encounters.<back to top>

Emotional Intelligence: Social Competence

Those who lead and influence well know that the most positive and productive outcomes are the result of all parties feeling heard and understood. In this course you will focus on learning to hear and understand the thoughts, emotions and behaviors of others. The ability to put yourself in another person’s shoes is known as empathy, and it is key in building effective relationships. You will assess your listening skills, learn the questions that reveal the real motives and needs of others and identify the filters that are impacting the perception of those you would like to influence.<back to top>

Emotional Intelligence: Social Management*

Would you like to be able to have the hard conversation, improve relationships and motivate others to change? You can! In this final course, you will use all the previous levels of emotional intelligence as you learn to positively build consensus, motivate and inspire others to plan and achieve goals. Address each unique conversation with an understanding of where to focus your attention – the goal, the relationship, or both. Learn the three goals of effective corrective feedback or clarifying conversations and how to have the hard conversations in way that results in positive and productive outcomes.<back to top>

*Must have attended all other EI series courses to register for this class

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