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Coaching and Feedback 

Providing specific, relevant and appropriate feedback to an employee can be the most difficult and important aspect of being a manager. It’s been said, “If you mastered no other management skill well than the ability to give feedback, you’d be a good manager.” This class will provide you with tools to conduct positive, results-oriented discussions.

Workplace Applications: 

•   The importance of feedback 
•   Identify and eliminate the performance gap 
•   Apply conflict resolution strategies 
•   Deliver feedback that will result in win/win situations

This program is a core class in our Supervising Employees Certificate.