Dealing with Conflict: The Art of Dealing with Difficult People

Getting ahead means getting along.  Having conflicting and diverse perspectives is a valuable asset at work, yet it can be stressful and challenging. While there is nothing inherently destructive about conflict, most of us would rather avoid it than confront it.  As a consequence, tensions rise, relationships fail and productivity suffers.  This program teaches you how conflict can work for you when you know how to handle it.  Learn how to "keep your cool "-- even when things get hot!  Learn practical techniques for effectively and confidently communicating in conflict situations achieving that “win”/”win” outcome. 

This is a core course in the Enhanced Core Communication Skills for Professionals Certificate.