Process Improvement: Achieving Dramatic Results!

An organization – any organization – is a collection of processes. These processes are the natural business activities you perform that produce value, serve customers, and generate income. Integrating and improving quality processes require a shift in focus from managing results to managing the processes that drive results. Continuous Process Improvement (CPI) is re-shaping the ways successful organizations are developing competitive strategies and achieving operational excellence. In this class, participants will learn how using CPI principles can effectively achieve higher quality and lower costs to sustain organizational strategies. This course provides a thorough understanding of the inputs, outputs, tools and interrelationships of continuous improvement initiatives.

This is a core course in the Management Breakthrough II: Systems Productivity Certificate.