- Extended Learning - Home
- Information Request Form
- About Us
- Advanced Spanish for Medical Personnel
- American Language & Culture Institute
- Calendar of Classes & Events
- Certificate Programs
- Courses & Certificates
- Credit Courses
- CSUSM at Temecula
- Degree Programs
- Electronic Music Summer Workshops
- Global Education
- Palliative Care
- Online Programs
- Open University
- Osher Lifelong Learning Institute (OLLI)
- Register Now
- Teacher Education
- Summer
Effective Retention of Customers and Managing Irate and Difficult Customers in Today's Environment Workshop
Date: Tuesday, June 4th
Time: 8:00am - 4:30pm
Lead by: Dr. R. K. Srivastava
Location: MARK 125
Cost: $195.00 (lunch included)
Click here to
Register Now!
About the Workshop:
A research study, conducted by McGraw Hill, revealed that when 68% of customers stopped doing business with a company it had nothing to do with the quality of the product or service; it was simply because of an attitude of indifference towards the customer by the owner, manager or an employee.
For Whom:
Anyone dealing with customers, who are committed to provide quality service. This includes, owners, managers, supervisors, and employees.
Workshop Agenda:
- How to delight customers
- Measuring customer statisfaction
- Handling of irate difficult customers
- How to evaluate and respond to customer complaints and developing system
- Improving customer care - How to do it?
- How customer statisfactions lead to customer retention?
- How to win back lost customers
- Developing CRM with case study
