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Head of User Services/User Experience Librarian

Senior Assistant/Associate Librarian

Effective Date: Fall semester, 2017 or earlier

CSUSM is pleased to invite applications for the Head of User Services/User Experience Librarian in the University Library at the level of Senior Assistant or Associate Librarian. This position is tenure-track. Tenure may be offered in exceptional circumstances. The CSUSM Library, one of twenty-three libraries in the California State University System, supports the campus’ mission to place the student as an active participant in the learning process. The Library works collaboratively with the campus community to provide a dynamic learning environment and experiences within and beyond the classroom as well as access to information needed to foster curiosity and scholarly inquiry. The 200,000 square foot Kellogg Library has five floors that include more than 40 group study rooms and 300 computers, and is a gateway to more than 180 electronic databases and 550,000 books and e-books. We welcome individuals from diverse backgrounds and experiences to join our growing organization of over 40 skilled faculty librarians and staff members, who support teaching, learning, research and creative endeavors at one of the fastest-growing universities in the California State University System. The CSUSM Library’s Strategic Plan, 2015-2020 can be found at

MINIMUM QUALIFICATIONS: ALA-accredited MLS or international equivalent. Demonstrated experience supervising or directing the work of staff. Demonstrated success in collaborative work focused on user experiences within an academic library. Strong knowledge of current trends in resource sharing and/or media collections. Knowledge of contemporary copyright issues, open access initiatives, and trends in scholarly communication. Knowledge of assistive technology and the Americans with Disabilities Act (ADA) formatting and compliance. Demonstrated potential for meeting the requirements for tenure and promotion under the Library's criteria for professional performance, scholarship and service. Excellent oral, written, and interpersonal communication skills.

DESIRED/PREFERRED QUALIFICATIONS: Demonstrated success in leadership of a user services or similar unit within an academic library. Experience working in an environment where both faculty and staff are unionized. Experience working with the Ex Libris integrated library system. Demonstrated expertise in contemporary copyright issues, open access initiatives, and trends in scholarly communication. Demonstrated expertise in interlibrary loan/resource sharing innovations. Demonstrated expertise in the intersection of physical library spaces and the user learning experience. Experience applying user experience assessment methodologies. Published and/or presented on research related to user services/user experience in academic libraries. Participation in local, regional or national professional organizations. Preference will be given to applicants with demonstrated intercultural competence with diverse groups in professional performance, research, and/or service.

DUTIES: The University Library at California State University San Marcos (CSUSM) seeks an innovative Head of User Services/User Experience Librarian. This position will provide leadership in developing, evaluating, and implementing innovative, user-focused academic information/resource services for the University community as well as fostering an environment of responsive, welcoming services and spaces. Reporting to the Dean of the Library, the Head of User Services/User Experience Librarian provides leadership, guidance, and strategic direction in an evolving landscape of resource sharing, media, and copyright. While primarily a department head position, the incumbent will explore and contribute to the design of emerging user services technologies and develop forward-thinking approaches to the delivery of excellent public services in an organization committed to contributing to the teaching, learning, and research endeavors of the university. The User Services Department includes the functional areas of circulation, course reserves, interlibrary loan/resource sharing, stacks management, and media, as well as multiple physical and online services. The Head of User Services/User Experience Librarian leads the work of fourteen library staff members by fostering a creative, collaborative, and team-oriented work environment, and facilitating communication and coordination with other departments in the Library. The Head of User Services/User Experience Librarian partners with the Associate Dean and Heads of the Teaching and Learning, Collection Management and Technical Services, and Library Technology Initiatives and Development Departments. This position serves on the Library Cabinet, which operates as the Library’s leadership team.

Specific Duties

•    Provides leadership and vision in developing innovative, user-centered Library-wide public services, spaces, standards, and best practices.
•    Collaboratively creates, maintains, and continuously improves policies, and procedures governing and workflows in implementing user services to faculty, staff, students, users with disabilities, visiting researchers, and members of the community.
•    In collaboration with the Evidence-Based Planning and Assessment Librarian, participates in ongoing user experience and needs assessment activities and provides leadership in evaluating Library services and spaces, both online and physical.
•    Applies user experience methodologies to traditional library services in order to cultivate an environment that seeks out and is responsive to user expectations.
•    Tracks the increasing reliance on remote and online learning environments and considers how to best embed user services into learning management systems and in support of the Temecula campus.
•    Provides lead work direction for the User Services Department, and specifically for interlibrary loan/resource sharing and media.
•    Organizes and monitors the workload and staffing of the department to provide services responsive to user needs, including participating in the recruitment process, overseeing the staff evaluation process, and facilitating access to appropriate staff development opportunities. Encourages cross-training across functions for increased efficiency.
•    Represents the User Services Department on the Library's leadership team. Takes a Library-wide orientation and works closely with department head colleagues to implement the Library’s vision and strategic plan.
•    Makes recommendations to the Dean on department budget, staff, and facility needs.
•    Provides leadership on innovative practices in interlibrary loan/resource sharing. Participates in the California State University Unified Library Management System community as appropriate.
•    In collaboration with Library subject specialists and the Head of Collection Management and Technical Services, provides leadership on issues surrounding access and use of print and electronic resources, including streaming media and the use of library resources in online and hybrid courses.
•    Stays current on copyright legislation impacting higher education and provides interpretation and guidance for User Services staff; in collaboration with the Scholarly Communication Librarian, provides in-person consultation and workshops to educate faculty and staff on copyright and related issues in scholarly communication and intellectual property, specifically as applied to media, reserves, and resource sharing.
•    Serves/leads on University Library Standing Committees as appropriate.
•    Provides circulation services and/or general research assistance in-person and online. Schedule may include evenings and weekends.
•    Pursues a strong research agenda within the field of academic librarianship or job-related field.
•    Actively participates in library, university and/or professional-level service commitments.

Applications must include:

Submit application to:

Review of applications will commence on April 24, 2017; however, the position will remain open until filled.

The university is particularly interested in candidates who have experience working with students from diverse backgrounds and a demonstrated commitment to improving access to higher education for under-represented groups.

CSUSM has been designated as a Hispanic Serving Institution (HSI) and an Asian American Native American Pacific Islander Serving Institution (AANAPISI) and was recently named one of the top 32 Colleges most friendly to junior faculty by the Collaborative on Academic Careers in Higher Education. Visit  for more information.

This position is subject to employment verification, education verification, reference checks and criminal record checks. A background check (including the criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

California State University San Marcos, an Affirmative Action/Equal Opportunity Employer, is strongly committed to equity and diversity and seeks a broad spectrum of candidates in terms of race, color, religion, ancestry, national origin, sex, sexual orientation, gender, gender identity, gender expression, age, disability and veteran status.

California State University San Marcos, founded in 1989, is a growing university with over 12,000 students. Located in San Marcos, California, a city of 83,700 approximately 35 miles north of downtown San Diego, California State University San Marcos serves northern San Diego County and southern Riverside and Orange Counties, one of the fastest growing regions in Southern California. While convenient to the urban amenities of San Diego and Los Angeles, the campus enjoys a high quality of life enhanced by nearby ocean beaches, mountains and deserts, and a deservedly famous climate. Our student population reflects the rich ethnic and racial diversity of the region.