Campus Enterprises

In partnership and support of the vision and mission of Cal State San Marcos and the Finance and Administrative Services Division, Campus Enterprises houses primarily self-support programs consisting of the Copy Center and Parking and Transportation Services. Campus Enterprises is committed to providing faculty, staff, students, and University visitors with the resources necessary to achieve their daily goals. Offices with this unit are responsible for copy and lamination services for our University community, and parking and alternative modes of transportation programs.

People:

  • Distributed weekly emails as reminders to CE staff on the internal communication tool – “CE IN THE KNOW”
  • Held weekly Director/Assistant Director one-on-one meetings as requested with CE staff to disseminate pertinent CE staff information
  • Held weekly field pass-down meetings to keep the lines of communication open and interactive between the Parking Officers and Parking Administration
  • Updated the Campus Enterprises accolade board
  • Distributed Parking Information flyers to UVA residents
  • Staff member attended the Chancellor’s Office sponsored workshop on “How to Deliver Excellent Customer Service.”  CE is striving to turn customer service into customer satisfaction using the Nordstorm model

Processes:

  • Expanded local partnership with the City of Vista by participating on an interview board for a  Code Compliance Officer recruitment
  • Transcribed notes for all meetings and transferred to the server folder for employees to access when unable to attend a meeting
  • Updated the front counter procedural manual
  • Set up new process for one-time payroll deduction
  • Participated in a process mapping session targeted at improving campus Event Scheduling
  • Created procedures for NCTD (North County Transit District) bus passes program
  • Launched new Parking and Transportation Services web site
  • Reloaded the Clancy software on the front counter computer to provide efficient citation information for customers
  • Coordinated the conversion of Clancy handheld cite writers to new palm pilot technology
  • Created a paperless database for the system-wide permit list
  • Upgraded the existing pay stations to provide/install: (1) wireless modem for on-line communication; (2) venVUE on-line host software for remote communication monitoring; and (3) an on-line credit card reader in at least one pay station

Campus Community:

  • Participated in the orientation events on campus by distributing Parking and Copy Center information
  • Set up ATM machine to accept ATM payments from customers in Parking Administration
  • Created new informational posters for the Copy Center in Kellogg and placed around campus on A-frames
  • Parking and Transportation Services front counter held extended hours for the beginning of the semester for customer convenience
  • As part of the Parking and Transportation Services marketing plan, included an ad in the first issue of The Pride, placed flyers on non-CE student service counters so students have ready access to parking information, posted daily tips on Outlook announcements, and included information in In the Loop
  • Began shuttle service as a convenience for the campus community during the beginning of the fall semester; the service ran continuously between Craven Circle, Parking Lots X, Y, Z, and SMACC
  • Pay Station conversion project successfully converted one (1) additional pay station from solar to power
  • Worked with Foundation and IITS on creating an online employee hire sheet

Resources and Regulations:

  • Conducted an internal audit on the payroll deduction program and updated records and increased fees for newly appointed MPPs
  • Successfully implemented Administrative Service Fee and Penalty Reduction per CVC 40225 & 40226
  • Successfully completed MOU draft agreement with Mira Costa College for administrative hearings
  • Conducted an internal audit on payroll deduction for Foundation employees

Table of Contents