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Forgot Password

Options to Get a Password Reset

If you have answered your challenge questions, you can reset your own password by clicking on the "Forgot Your Password?" link at the bottom of the password change page (www.csusm.edu/password).

If you have not answered your challenge questions, come to the Faculty/Staff Help Desk (located on the 2nd floor of Kellogg Library) with a valid photo I.D. where we can reset your password for you.  Our hours are posted at Faculty/Staff Help Desk hours page.   We will need to see a valid photo I.D. before resetting your password.   The other option applies if you are unable to come to the Faculty/Staff Help Desk.  In that case, email a legible photograph of your Driver’s License with your Driver’s License number blocked out to helpdesk@csusm.edu and your request will be escalated to a staff member who will verify your identity, reset your password, and email that password to the address from which you requested the password.

The password we set for you is temporary.  You will need to set your password to a permanent one at www.csusm.edu/password and wait 15 minutes before your campus email synchronizes your account.

You can reset a forgotten password after you can correctly answer your security questions (see "Password Self-Service" for more information).  If you have not created your security questions and answers, you must bring a photo ID to the Help Desk (Kellogg Library, 2nd floor entrance).

Password Self-Service (Challenge Questions)

Faculty, staff, and students can answer security questions to reset a forgotten password online, no matter what time of the day or night the password needs reset.  You can take advantage of this new process by setting up the answers to your security questions ahead of time.  That way, if you forget your password in the future, you will get redirected automatically to the questions without having to come into the Help Desk.  To set up your security questions, visit www.csusm.edu/password.   Once you login, you’ll be prompted to the page where you can answer any three of the security questions.  Instructions to do so are on the page, plus a short how-to video is available.

As long as you answer your security questions correctly in the future, you’ll be able to create your new password, even at 3:00 a.m.  (Please note:  If you forget the answers to your questions, you will have to come to the Faculty/Staff Help Desk, 2nd floor of Kellogg Library, with your campus ID to get a new password.  After obtaining the new password, you will then have to log into the password change page to review and update your questions.)

When using the security questions to change your password, you will generate a 24-hour password.  Please change that password to something that you can remember.  The link to change your password is also found at www.csusm.edu/password.  Once you have changed your password, your new password should take effect on all machines immediately. Your network login password may take approximately 5 minutes.

If you have any questions, please contact the Faculty/Staff Help Desk at 760-750-4790.