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Employee Assistance Program (EAP)

The Office of Human Resources is excited to announce our new EAP provider - Empathia (effective 7/1/17)

CSUSM is transitioning EAP providers from Aetna to Empathia, however employees can start utilizing their services immediately. During this transition, Aetna will allow employees who are currently using their services to continue for 90 days past 7/1/17.  Empathia will do everything they can to allow an employee using a current provider through Aetna to continue with that provider. Empathia is likely already contracted with that provider, or they will attempt to add the provider to their network.  Please contact Empathia directly to assist you with transitioning your provider over to Empathia.

Employee Assistance Program
Most of us manage our lives successfully. There are times, however, when personal problems interfere with relationships, job performance, and physical health. Everyone can benefit from help when these difficulties arise. That's why California State University San Marcos is providing a special employee benefit called an Employee Assistance Program (EAP), administered by Empathia LifeMatters®.


EAP and WorkLife services are accessible online:

Password:   cougars

or call their Toll Free Number: (800) 367-7474

What is the EAP?
Your EAP is a professional counseling service to assist you and your family members through a period of personal difficulty. LifeMatters® by Empathia, a private firm specializing in Employee Assistance Programs, is your provider. The Empathia LifeMatters® staff consists of trained and experienced licensed clinical professionals with special expertise in counseling individuals with personal problems.

What Services Are Available?
The EAP provides confidential services for a wide range of concerns that include:

  • Marital/Relationship Issues
  • Substance Abuse
  • Anxiety
  • Depression
  • Anger
  • Legal Questions
  • Financial Issues
  • Coping with Change
  • Bereavement or Grief
  • Low Self-Esteem

Your Employee Assistance Program Provides:

  • Confidential Counseling for Employees and their Dependents
  • Five (5) counseling sessions per incident.
  • Available 24 Hours a Day, Seven Days a Week, 365 Days a Year
  • A WorkLife benefit which includes online resources in the categories of: Emotional Wellbeing, Relationship, Financial, Health, Legal and Workplace. 

How Does the EAP Work?
To schedule an appointment, simply call LifeMatters® toll free number. In the EAP sessions, several things occur. You are asked to define the problem, consider your options, and develop an action plan. EAP consultants are there to assist you with these issues and to help you find solutions.

Is the EAP Really Confidential?
Yes. It is always confidential, unless YOU decide otherwise, and give written permission to the consultant to confer with your supervisor or human resources department.

What is the Cost?
The service is paid for by your employer as an employee benefit. Assessment, referral, and brief counseling services are free to the employee and family members. If referral for treatment is necessary, you will be responsible for paying those fees. Your group health plan may cover some of those costs.

When is the EAP Service Available?
EAP is there for you when you need them.

  • Call during business hours to schedule an appointment.
  • In case of emergencies, EAP is available 24 hours a day, seven days a week, 365 days a year.
  • Just call: 1-800-367-7474