Training Resource Library

1.

All Stressed Up and No Place to Blow!

55 minutes

Presenter: Mimi Donaldson, Practical advice and sophisticated humor to help you manage everyday stress.

2.

An Invisible Man Meets the Mummy

19 minutes

This video describes 8 skills for providing excellent customer service without letting red tape get in the way.

3.

The Call of the Mummy

21 minutes

A comical look at telephone customer service.

4.

CalPERS Member Network

20 minutes

Information on applying for retirement.
(updates annually)

5.

Cal PERS  Long-Term Care Program

35 minutes

Describes the different options for Long Term Care offered through Cal PERS.

6.

Don’t Wait – Negotiate! How to Get What You Want in Life

55 minutes

Presenter: Mimi Donaldson, Negotiating, communicating and relating skills presented in a dynamic, captivating and humorous manner.

7.

First Things First

2 tapes, 60 minutes each

Stephen Covey’s self paced video workshop, From Time Management to Life Leadership

8.

FISH!

17 minutes

The story of how a Seattle Fish Market became World Famous using the following key ideas: Play, Make Their Day, Be There and Choose Your Attitude.

9.

FISH! Sticks

17 minutes

The Pike Place Fish Market employees share how living their company vision keeps them committed to the organization.

10.

Handling Difficult People

38 minutes

Covers sources of conflict, how to assess a situation, coping skills, giving and receiving constructive feedback, mediating conflict and how to build collaborative relationships.

11.

In This Together: An Engaging Look at Harassment and Respect

18 minutes

The film looks at workplace behaviors and how using simple courtesies and good common sense employees can create a respectful work environment.

12.

Interviewing Skills – Hire the Best Person Every Time

28 minutes

Based on the theory that the best predictor is past job performance, the video discusses knowing the right skills, asking the right questions, and how to analyze responses.

13.

Men & Women: Can We Talk?

57 minutes

Presenter: Mimi Donaldson, Hilarious new insights into communication differences between men and women.

14.

Reaching for the Dream

11 minutes

Describes the CalPERS Member Home Loan Program.

15.

Taking the Step up to Supervisor

33 minutes

Covers new experiences and common challenges of becoming a new supervisor including motivating employees, listening skills, delegation and dealing with differences.

16.

Teamwork Skills

32 minutes

Provides key elements of effective teams including interpersonal skills, keeping team members involved, ground rules for teams, building consensus, problem-solving tools, and more.

17.

Telephone Communication Skills

27 minutes

Telephone fundamentals: be prepared; know how to put a caller on hold or transfer calls, voice mail, handling difficult calls, language barriers and emotional calls.