Frequently Asked Question (FAQ's)

Where should I save personal documents?

All personal documents should be saved to your "H drive". In the case of a hard drive crash or system corruption, your documents remain safe on "CSUSMNT" (H drive).

What is the "H drive"?

The "H drive" is your personal document storage location on campus. It contains important information like your My Documents, Internet Explorer Favorites, Netscape Bookmarks, Outlook Personal Folder, and Citrix settings. You will have access to your "H drive" when you login with your username and password to any computer on the CSUSM network. The "H drive" also has the benefit of nightly automatic backups. In the case of a hard drive crash or system corruption, your documents remain safe on your "H drive".

Where should I save departmental documents?

When your CSUSM account was created you were given access to your department’s folder. Please contact the Faculty and Staff Help Desk to request a “Mapped Drive” to your department’s folder. Documents that need to be accessed by more than one person in your department should be placed here. Unique permissions can be assigned to folders inside the departmental folder depending on what kind of access you want to give to whom. If you don’t have access or need to change permissions to that folder, please contact the Exchange Administrator.

How do I allow others to view my Outlook calendar for more than the standard 2 months?

Many times support people want to create recurring meetings but are not able to see a persons calendar schedule for more than two months. To change this option, please follow the simple instructions.

How do I install or delete a printer?

On a PC, you install a network printer by going to your Start menu and click on “Run”. At the “Open” prompt type \\prnsrv or \\prnsrvmac and press Enter. A window will open displaying all the printers on the CSUSM print server. Choose your printer and double-click on it. When you see the printer window pop up, you will know you have successfully installed the printer. To make that printer your default printer, go to Start -> Settings -> Printers and right click on the printer and select “Set as Default Printer”. To delete a printer, right click on the printer you want to delete and select “Delete”. Then click on the “Yes” button.

On a Mac, you install a network printer by going to the Printer Setup Utility. Click on the "Add" button, and select Apple Talk. After the printer list appears in window, select the desired printer from the list that comes up and click the "add" button.

How do I get a software or computer upgrade?

First, you must contact the Faculty and Staff Help Desk to see if you are eligible for a software or computer upgrade. Second, you have to complete, sign and return the Refresh Agreement Upgrade Form to the Faculty and Staff Help Desk.

Do I pay for the upgrade?

Depending on the type of software you upgrade, your department may be billed. Visit Software Options to see what can be installed free of charge and what will be installed at a fee.

Is the software install or upgrade the latest version?

All software installs and upgrades are to the latest version for licensed IITS software.

Can I get software for my home computer?

For PC users, Faculty and Staff are eligible to receive a copy of Microsoft products for work related use on their personal computer. Please review and fill out the Microsoft Campus Agreement Form for a list of Microsoft products that are available for home use.