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Getting Help

Contact the IITS Help Desk or support services for IITS departments. To contact IITS about an upcoming project, please fill out the IITS Service Request Form.

General Computing Help
Help Desk Name Hours Telephone Email/Contact

Student Technology Help Desk
Kellogg Library Room 2013

Lab Hours

760.750.6505 sth@csusm.edu

Faculty & Staff Help Desk
Craven Hall Room 2302

M-Fri 8:00am-5:00pm 760-750-4790 helpdesk@csusm.edu
       
IITS Services Help
Department/Service Name Hours Telephone Email/Contact
Classroom Technology Services
Classroom media technology, delivery, maintenance and support.
varies 760.750.4783 callen@csusm.edu
Common Management System
PeopleSoft Administration (HR, FIN and SA) processing at CSUSM.
varies 760.750.8671 msinger@csusm.edu
Computer Labs
Instructional Computing Labs (ICL) locations, hours, available software, assistive technologies.

Lab Hours

760.750.4788 sth@csusm.edu
Data Portal (Faculty Access Only)
Access class rosters and telephone bill.
n/a   dportal@csusm.edu
Dial-Up Services & Support
Subscribe for low cost dial-up services through CSUSM.
n/a 760.750.6505 dialup@csusm.edu
SMART Web
Accessing your official student records.
n/a 760.750.3663 info_tech@csusm.edu
Technology Resource Center (TRC)
Where faculty & staff can try new software and hardware, learn new technologies, creative interactive media to enhance learning.
M-Fri 9am-5pm   callen@csusm.edu
Telephone Services
Telephone, cell phone, pager, and voicemail services for Students, Faculty & Staff
M-Fri 8am-5pm 760.750.4530 tservices@csusm.edu
Training Courses (Faculty/Staff Only)
Technology courses to help you become familiar with the applications used and supported throughout the University.
n/a
760.750.4776
OR
760.750.8676
iits_trainers@csusm.edu
Online Courses (WebCT & Course Websites)
Help with WebCT and online course materials.
By Appt.   coursehelp@csusm.edu
Online Course Help Form
WebMail
Setting up a WebMail Account, Check your email disk quota, forwarding your campus email.
n/a   helpdesk@csusm.edu
Website & Application Support
Website design, development, training and support for CSUSM and CSU system wide sites.
M-Fri 8am-5pm 760.750.4774 was@csusm.edu