Frequently Asked Questions

What is WebMail? - WebMail provides a web-based interface to a student's email using a web browser. At CSUSM WebMail's primary role is to provide ubiquitous access to email from any web browser from any location.

What about space restrictions? - There are disk space quotas on your email account, and if you exceed your allotted space you will no longer be able to receive email.

What user name and password should be used? - You should use the username and password that you use when you dialin to campus which is the same username/password combination used to log into the lab computers.

What is secure mode? - Secure mode allows your email session to be encrypted, making it much more difficult for other people to capture your email. You must be using Netscape or Internet Explorer with versions 3 or higher. Please use the secure mode if at all possible. It will be symbolized by a locked padlock graphic at the bottom center of the screen. To enter secure mode, click the link at the bottom of any of WebMail screen.

I can't seem to establish a secure connection, what's wrong? - WebMail works best with Netscape Communicator/Navigator or Internet Explorer of versions 4 or higher.

What happens if I forget to logout? - By default WebMail will automatically logout after 5 minutes of inactivity. Whenever you are finished reading your mail, you should click the logout button and wait to see WebMail's main screen. You can then close your Web browser if so desired or view other web pages.

How do I create folders? - WebMail stores your addressbook and folders on the webmail server. You can create separate folders by clicking on the File button. You should name your folders with simple one-word names. Multiple word folder names with spaces may create strange behavior. Also it is best to keep the folder names to less than 20 characters. Folders created by WebMail will have the prefix mail added to their names.

I want to use WebMail. Can I still use Eudora/Pine/Netscape mail? - On campus Pine and Webmail will be the only supported email clients for students. If you want to use some other email client at home there may be some difficulties, when you delete or move an email message from your New Mail folder using WebMail, Eudora or any other email client will not be able to retrieve that message. If you use Eudora to retrieve your email, it will not be available to WebMail unless you have selected "leave a copy of mail on server" in the Eudora settings

How do I print an Email? - WebMail cannot directly print email, instead you have to click on the
print button of the web browser that you are using.