Password FAQs

How Will I Know It's Time to Change My Password?

You will receive three email warnings before your password expires. One of these warnings will come two weeks before the expiration period. The next warning will be one week before the expiration period, and the last warning being one day before your password expires.  The account will be disabled at 6 a.m. on the date shown on these warnings.

Why Should I Change My Password, and Where Do I Change It?

We have an obligation to protect information stored on our computer systems from unauthorized access. We require all Faculty and Staff members to change their password every 12 weeks (84 days). All passwords must be at least eight characters in length. It must contain at least one lower case, upper case letter and a number. You must avoid passwords that can be found in the system spelling dictionary.

Change your password

What Will Happen If I Don't Change My Password Before It Expires?

If you still have not changed your password by the third warning, your account will be disabled -- you will not be able to log into your computer, your email, my.csusm.edu, and other systems or items you need to do your job. You will not lose any data if this happens, but you will be unable to log in again until you come to the Faculty/Staff Help Desk with a photo ID. They will not be able to tell you your former password, but they will be able to assign you a new temporary one.

To protect anyone other than yourself from accessing your grade rosters and e-mail, the Helpdesk cannot reset your password by phone unless they know you personally.  Nor can they reset your password by email.  The Helpdesk can work through your Support Staff Member to verify who you are (over the telephone if we know that person by voice), but the password will be given to your Support Staff Member to give to you.

Can I Share My Password?

No. Sharing passwords is a violation of the Computer Equipment Access Policy.  By sharing your password with anyone, you are giving that person access to your email, my.csusm.edu, and other confidential resources to which you have been granted access.

I Forgot My Password!  How Do I Get a New One?

Options to Get a Password Reset

Students

  • The first option is to come to the Student Technology Helpdesk (located on the 2nd floor of Kellogg Library) where we can reset your password for you.  Our hours are posted at http://www.csusm.edu/iits/hours/index.html.   We will need to see a valid photo I.D. before resetting your password.   The other option applies if you are unable to come to the Student Technology Helpdesk.  In that case, email a legible photograph of your Driver’s License with your Driver’s License number blocked out to sth@csusm.edu and your request will be escalated to a staff member who will verify your identity, reset your password, and email that password to the address from which you requested the password.)
  • The password we set for you is temporary.  You will need to set your password to a permanent one at https://sanctuary.csusm.edu/chpass/ and wait 15 minutes before your campus email synchronizes your account.
  • The password we set for you does not allow you to log into your email or Cougar Courses.  You MUST reset it to something only you will know.

Faculty and Staff

  • If you have answered your challenge questions, you can reset your own password by clicking on the "Forgot Your Password?" link at the bottom of the password change page (https://sanctuary.csusm.edu/chpass/).
  • If you have not answered your challenge questions, come to the Faculty/Staff Helpdesk (located on the 2nd floor of Kellogg Library) with a valid photo I.D. where we can reset your password for you.  Our hours are posted at http://www.csusm.edu/iits/hours/index.html.   We will need to see a valid photo I.D. before resetting your password.   The other option applies if you are unable to come to the Faculty/Staff Helpdesk.  In that case, email a legible photograph of your Driver’s License with your Driver’s License number blocked out to helpdesk@csusm.edu and your request will be escalated to a staff member who will verify your identity, reset your password, and email that password to the address from which you requested the password.)
  • The password we set for you is temporary.  You will need to set your password to a permanent one at https://sanctuary.csusm.edu/chpass/ and wait 15 minutes before your campus email synchronizes your account.

You can reset a forgotten password after you can correctly answer your security questions (see "Password Self-Service" for more information).  If you have not created your security questions and answers, you must bring a photo ID to the HelpDesk (Kellogg Library, 2nd floor entrance).

Password Self-Service (Challenge Questions)

Faculty, staff, and students can answer security questions to reset a forgotten password online, no matter what time of the day or night the password needs reset.  You can take advantage of this new process by setting up the answers to your security questions ahead of time.  That way, if you forget your password in the future, you will get redirected automatically to the questions without having to come into the Helpdesk.  To set up your security questions, visit www.csusm.edu/password.   Once you login, you¿ll be prompted to the page where you can answer any three of the security questions.  Instructions to do so are on the page, plus a short how-to video is available.

As long as you answer your security questions correctly in the future, you¿ll be able to create your new password, even at 3:00 a.m.  (Please note:  If you forget the answers to your questions, you will have to come to the Faculty/Staff Helpdesk, 2nd floor of Kellogg Library, with your campus ID to get a new password.  After obtaining the new password, you will then have to log into the password change page to review and update your questions.)

When using the security questions to change your password, you will generate a 24-hour password.  Please change that password to something that you can remember.  The link to change your password is also found at www.csusm.edu/password.  Once you have changed your password, your new password should take effect on all machines immediately. Your network login password may take approximately 5 minutes. If you have any questions, please contact the Faculty/Staff Helpdesk at x4790.

What Makes a Valid Password?

All passwords must have the following to be valid:

   •  At least eight characters in length
   •  At least one lower case letter
   •  At least one upper case letter
   •  At least one number
   •  Cannot use words that can be found in a dictionary

There are a number of good schemes for creating valid passwords. You can use a word, but substitute numbers for some of the letters. (Example password:  Spiderman becomes Sp1d2rm3n)

Programs Affected by Password Change

When you change your password, it might not affect all your applications for which you have passwords. The reason is that you might have access to some applications that have their own passwords.

Not Affected

Affected
FileMaker

Login and Network

  All Email
 

my.csusm.edu

  CougarCourses
  Certain Administrative Databases
  CougarApps
  Box

    Last Modified: by basob001