Frequently Asked Questions
If you have a question that isn't answered here, please send it to email@example.com.
- Why are we changing email services?
- Will my email address change?
- Will I get to keep all of my current email?
- Will I get to keep my address book?
- What happens if I have my current email forwarded?
- What services are being offered?
- What options do I have for accessing email?
- Do I keep the same password I currently use?
- Where can I learn more about using these services?
- Can Faculty or Staff members use this service?
We moved our student email service in order to keep up with considerable growth in email usage on campus, and to catch up feature-wise with the free email services of the world. We chose Google's Apps for Education service, which gives our students a huge mailbox, state of the art spam filtering, collaborative document editing, and a bunch of other fun features. Plus, our students get to keep those email accounts for life. With all these bonuses, it makes sense to extend those features to our current Alumni as well.
Not if you don't want it to. Alumni can keep their existing email address; firstname.lastname@example.org. Or if they choose, they can use the same domain name as students, email@example.com. Once your account has migrated, either address will work.
Yes, all of your current email will be copied into your new Cougars account.
Sort of. When we move your account, we'll email you a file that can be imported into Gmail's Contacts. It's a standard CSV file, so you can open it in Microsoft Excel or Google Documents as well.
To cut down on potential confusion, all email forwards will be disabled when their accounts migrate. After your account is migrated, you'll be able to set up a forward within Gmail. To do that, check out the instructions here.
That said, we also have Documents (a word processing and spreadsheet package) and Chat turned on. These two applications are currently unsupported (Documents in particular) because they don't meet our accessibility requirements.
The primary (and probably best) option is Webmail: http://mail.cougars.csusm.edu/
The webmail interface is packed with all sorts of features. In your online email account, you can chat with your contacts, create filters to organize your inbox before new mail arrives, schedule calendar events, map addresses in your messages, and track postal packages.
No. We can't retrieve Alumni passwords from our password database, so we'll be assigning you fresh new passwords when your account is migrated. That password will be emailed to you along with additional information about your account.
Once your account has migrated, you will be able to change your password within your Google account using the Settings link in your email account (instructions here). We recommend you change your password immediately to one that you can remember, and that we don't know.
Google has an excellent support site available.