Installation

New phone requests are accepted from budget managers.  Allow 3-5 days from the time the request is received for changes to be completed.

Charges (1 time charge)
-Jack Activation$100.00
-Phone (12 Button)$260.00
-Voicemail $10.95

Monthly Service
Phone Set $13.95
Maintenance (Phone) $2.00
Distributed Charge*$2.50
Voicemail $8.95
Total$27.40

Fax/Modem $15.00
Distributed Charge*$2.50
Total$17.00

*Covers campus-wide phone services

Requests can be made via email to tservices@csusm.edu or complete the New Phone Request Form and email it or fax it to telephone services (Fax: x3010).

Repairs

Call x4530 or email tservices@csusm.edu with any phone problems. Some issues are
addressed on our Frequently Asked Questions page.

Moves & Changes

Phone Set Configuration Changes $35.00
(Button changes, ring changes, forwarding changes, etc.)
Up to 10 changes per department (per account)
Phone Moves$60.00
Computer Moves$100.00

Move requests involving phones and computers should be made at least 2 weeks in advance to allow for preparation and coordination between IITS and Facilities. All coordination within IITS is done through Telephone Services. Move requests for phones and computers must be submitted via ESP.

Telephone change requests can be made via email to tservices@csusm.edu or complete the Change Phone Request Form and email it or fax it to telephone services (Fax: 760-750-3010). Contact Telephone Services to discuss options, but requests must be made via email or fax.

Disconnects

No Charges - submit request via email to tservices@csusm.edu.

Billing

Faculty and staff with Data Portal access can view their own extension charges and call records.  For Data Portal access issues, call the help desk at 750-4790.  For access to department accounts, send email to tservices@csusm.edu. Requests for account access must be from someone with budget authority for which the account access is requested. Bills include office telephone charges (monthly and long distance), cell phones, calling cards, phone installation and move charges as well as computer move charges.

Phone Books

The following phone books are available through Telephone Services.
Please contact Telephone Services for all phone book requests and charge information.
Information is available on-line at www.411.com also.

North County White Pages (free) -- Distributed in January or February

North County Yellow Pages (free) -- Distributed in January or February

North County Coastal Yellow Pages (approximate charge $25) -- Distributed in summer

San Diego White Pages (approximate charge $10) -- Distributed in summer

San Diego Yellow Pages (approximate charge $55) -- Distributed in summer

State Directory (charges) -- When available.

Campus Directory (free) -- Distributed in October/November

Mobile Phones
Mobile phones used for University business are ordered and billed through Telephone
Services. These pages can be viewed from the CSUSM campus only.

Pagers

Pagers used for University business are ordered and billed through Telephone Services.
These pages can be viewed from the CSUSM campus only.

Calling Cards

Calling cards can be requested via email. Requests must be from a budget manager. They are used
for work related calls while traveling or when working from home. We can establish
a calling card service in 2 days and the card arrives in approximately 7 days.

Long Distance Services

Most campus phones allow long distance services via authorization code. To request an
authorization code, an ESP must be submitted by a budget manager or an email may be sent to kpendo@csusm.edu.  Long Distance Dialing instructions can be viewed at this website when on campus.