Communications Center

Cal State University San Marcos Police Communications Center is staffed 24-hours each day by certified P.O.S.T. (California Peace Officers Standards and Training) dispatchers. In addition, Dispatchers attend P.O.S.T training classes throughout the year to help preserve his or her skills.

We focus on providing excellence in customer service, while being fully prepared to address emergency situations.  If a career in communications interests you, visit the university Human Resources (HR) department website:

http://www.csusm.edu/about/employment.html

The Cal State University, San Marcos Police Communications Center is the primary public safety answering point for 9-1-1 calls on the Cal State University San Marcos Campus.  Additionally, the Communications Center answer calls received on the non-emergency phone number (760-750-4567).  

When Should I Call 9-1-1?
When you have a life or death emergency
When you are reporting a fire
When you need paramedics
When you are witnessing or become the victim of a crime in progress

What about Cell Phones?
Technology is now allowing police agencies to receive 9-1-1 cell phone calls. However, not all agencies have this technology, nor are all cell phone carriers able to offer it to their customers. Until the service is available through most cell phone carriers, it is recommended that cell phone users program their cell phones with the CSUSM police dispatch number (760-750-4567).

In addition, be aware of your location as you drive. You will save valuable time if you know what city you are in or if you can give an exact location when you dial 9-1-1 on your cell phone. When you are able to inform the CHP dispatcher of your exact location they will be able to connect you with the proper agency more quickly.

If you call 9-1-1 by mistake, do not hang up! Tell the Dispatcher that you called by mistake and that you do not have an emergency. Any time a Dispatcher receives a 9-1-1 call where there is no voice contact, the caller must be contacted to be sure that no actual emergency exists.

TDD/TDY communication for the hearing impaired is available in our Communications Center.

Translation Service for non English speaking callers is also available through a statewide translation service.