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OfficeMax's
exchange policy is simple: 100% satisfaction. If for any reason
your order doesn't meet your expectations, simply exchange it
for an account credit. All we ask is that you return the product
within 30 working days, and the product stays in its original
package so that it can be resold. When an item needs to be
returned, please call OfficeMax Customer Service at (800)
472-6473 to receive an Authorization to Return (ATR) number.
You May also visit the OfficeMax site for online returns. Go to
www.OfficeMaxSolutions.com and enter your personal P.I.N.
and password. Go to the Customer Service tab at the top
of the page. Click on Return Request in the upper-right-hand
portion of the screen to go to the online return form. After
submitting the form, an OfficeMax Representative will send you
your ATR number.
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The ATR
number must be attached to the package being returned in
order to receive proper credit. A copy of your packing list
is helpful too.
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Please
write the ATR number on the outside of the sealed carton. Do
NOT write on the manufacturer's original packaging.
Remember, the product needs to be returned within 30 working
days and must be in resalable condition.
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Place the
items to be returned in a sealed carton and place the
package to be returned at the location where the desktop
delivery was made.
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An
OfficeMax delivery specialist will pick up the merchandise
within four days. If not, please call Customer Service at
(800)-472-6473.
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