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1. Repair of Equipment on Maintenance Agreement (Excluding
University Copier
Program)
a. Department is responsible for contacting the vendor for
service.
b. When service has been completed, the vendor will normally
present a service work order slip
to the department
representative for signature to confirm services have been
performed.
c. While the service representative is present, the department
representative is to check to
make sure the
equipment is working properly. The department representative
does not
sign any service
work orders until they are satisfied with the work.
d. If vendor has been called more than twice for the same
problem and it is still not repaired to
department’s
satisfaction, department is to contact Procurement & Support
Services to
contact vendor to repair
or replace the equipment.
2. Repair of Equipment not on Maintenance
Agreement
a. Department may call Procurement & Support Services for a
vendor recommendation.
Department then
submits a requisition with an estimated cost.
b. Procurement & Support Services obtains appropriate
insurance, if required, processes a
purchase order, and
notifies the department of the P.O. number. The department is
now
authorized to
contact the vendor to schedule the service call. Procurement &
Support
Services forwards
the purchase order to the vendor.
c. When service is complete the vendor presents the department
representative with a service
work order for
signature. Upon satisfactory completion of service, the
department signs the
work order,
indicates the PO Number and forwards the original to Accounts
Payable.
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