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2. Process
for Rejecting or Returning Items (from other
than contracted office supply
vendor)
a. End User (department) –
notifies Procurement & Support Services, referencing the
purchase order number.
b. End User/Procurement & Support Services – In most cases,
a vendor’s Return
Merchandise/Goods Authorization (RMA/RGA) number and specific
shipping instructions
need to
be obtained from the vendor prior to returning an item.
c. End User - calls or e-mails Shipping and Receiving so
that the items can be picked up
with the RMA/RGA and shipping instructions. All merchandise to
be returned should be
packaged in the original container when applicable. If the
vendor does not provide a
mailing label, the department will prepare a shipping label.
Shipping costs not covered by
the vendor will be charged to the department returning the
merchandise.
d. End User - completes a POA, if applicable, obtains the
necessary approval signature,
and submits the approved POA to Procurement & Support Services
to document the
return.
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