OfficeMax Operations Guide

Returning Goods/Reporting Defective Goods:

OfficeMax's exchange policy is simple: 100% satisfaction. If for any reason your order doesn't meet your expectations, simply exchange it for an account credit. All we ask is that you return the product within 30 working days, and the product stays in its original package so that it can be resold. When an item needs to be returned, please call OfficeMax Customer Service at (800) 472-6473 to receive an Authorization to Return (ATR) number.

You May also visit the OfficeMax site for online returns. Go to www.OfficeMaxSolutions.com and enter your personal P.I.N. and password. Go to the Customer Service tab at the top of the page. Click on Return Request in the upper-right-hand portion of the screen to go to the online return form. After submitting the form, an OfficeMax Representative will send you your ATR number.

The ATR number must be attached to the package being returned in order to receive proper credit. A copy of your packing list is helpful too.

Please write the ATR number on the outside of the sealed carton. Do NOT write on the manufacturer's original packaging. Remember, the product needs to be returned within 30 working days and must be in resalable condition.

Place the items to be returned in a sealed carton and place the package to be returned at the location where the desktop delivery was made.

An OfficeMax delivery specialist will pick up the merchandise within four days. If not, please call Customer Service at (800)-472-6473.