Customer Satisfaction Survey 2011/12 Action Items:

Business & Financial Services:

• Continue meeting with the Division Resource Analysts for knowledge sharing, collaboration, and team building
• Provide training resources and ease of obtaining information
• Define customer service expectations, BFS roles. and why we do what we do
• Empower our customers by continually improving processes through training and communication

Facility Services:

• View Facility Services' Action Report Here

Human Resources & Payroll Services: 

• Recruitment: Develop internal process to solicit after-action input (at time of service) from Hiring Authorities; analyze the data to identify specific opportunities for improvement in the timeliness and quality of recruitments.
• Employee Relations: Develop internal process to solicit after-action input on employee relations activities (at time of service); analyze feedback to identify specific opportunities to improve the responsiveness and quality of employee relations/complaint resolution services.
• Create a campus-wide focus group to provide feedback on the HREO website for accessibility of information and ease of use; analyze input to improve the overall quality of content and ease of HREO website navigation.
• Explore the possibility of an on-line mechanism to solicit immediate feedback from users of HREO's website to obtain timely/immediately feedback to allow for continuous and immediate improvements.

Risk Management & Safety:

• View Risk Management & Safety's Action Report Here

University Police:

• More foot patrol on campus, particularly during daylight hours
• More presence in parking lots in the evenings, particularly when classes are dismissing