Customer Satisfaction Survey

Each Spring, the faculty, staff, and students at California State University San Marcos are asked to provide feedback regarding campus departments and services by participating in several online customer satisfaction surveys. The feedback received helps departments take action and make improvements based on customer feedback and data. Additionally, participating departments are provided with survey reports and are asked to develop action plans for improvement.

If you have any questions regarding the Customer Satisfaction Surveys or if you would like to develop a Customer Satisfaction Survey for your department, please contact jwilliam@csusm.edu.

2011/12 Department Survey Results:

• Accounting Services
• Accounts Payable
• Budget Office
• Career Center
• Distribution Services
• Emergency Management
• EMS Operations
• Facility Services
• Human Resources
• Library Services
• Materials Management
• Parking & Commuter Services
• Payroll Services
• Procurement & Contracts
• Risk Management & Safety
• Student Financial Services
• Student Health Services
• Systems Operations and Development
• University Police

Action Items:

• Taking action based on feedback is a vital to the improvement efforts. See a list of action items by departments here: Action Items

If you were unable to participate in the Customer Satisfaction Survey, you still have an opportunity to share your comments and concerns with us. Comments/Concerns may be reported here: http://www.surveygizmo.com/s/309422/customer-concerns-