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Customer Satisfaction Survey

Each Spring, the faculty, staff, and students at California State University San Marcos are asked to provide feedback regarding campus departments and services by participating in several online customer satisfaction surveys. The feedback received helps departments take action and make improvements based on customer feedback and data. Additionally, participating departments are provided with survey reports and are asked to develop action plans for improvement.

If you have any questions regarding the Customer Satisfaction Surveys or if you would like to develop a Customer Satisfaction Survey for your department, please contact Lindsey Cunningham at

Department Survey Results for 2016/17 and previous years.

  • Accounts Payable & Travel
  • Budget Office
  • Distribution Services and Property Control
  • Emergency Management
  • Facility Services
  • Financial Aid
  • Financial Systems Operations
  • Fiscal Services
  • IITS
  • Labor and Employee Relations
  • Office of Communications
  • Office of Human Resources
  • Parking and Commuter Services
  • Payroll Services
  • Procurement Services
  • Records and Registration
  • Safety, Risk & Sustainability
  • Student Financial Services
  • Student Health and Counseling Services
  • University Police Department
  • UARSC Administration and Business
  • UARSC HR and Payroll Services
  • UARSC Office of Sponsored Projects

See previous years

Action Items:

  • Taking action based on feedback is a vital to the improvement efforts. See a list of action items by departments here: Action Items