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QI Team of the Year

Regina Frasca receiving her QI Team award from President Haynes
Regina Frasca and President Karen S. Haynes

Regina’s commitment to quality has been apparent over the years as she always is a strong advocate of the quality improvement program. Specifically, this year, Regina was recognized as part of the Quality Improvement Team of the Year. As a member of the Environmental Health & Safety Team, Regina assisted in developing the first ever system-wide Customer Satisfaction survey for Environmental Health & Safety. This team’s efforts in developing a survey tool have paid off as they were able to administer their survey at eight campuses in 2008 as well as develop a new tool for enhancing QI practices and benchmarking.