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Job Description:

The Help Desk Assistants are the first point of contact for students, staff and faculty seeking assistance for technology issues on campus. They provide technical support over the phone and in person. The assistants also checkout a wide range of classroom and technology-based equipment. Help Desk Assistants are under the supervision of the Help Desk Manager and Help Desk staff. 

Qualifications:

  • Excellent customer service skills
  • Strong written and verbal communications skills
  • Basic working knowledge of desktop and laptop platforms and related software
  • Ability to gain technical knowledge of campus supported software and systems
  • Ability to follow detailed procedures for daily tasks
  • Self starter that is willing to seek out tasks in the workplace
  • Able to troubleshoot issues to the fullest extent of your ability
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