Students can answer security questions to reset a forgotten password online, no matter what time of the day or night the password needs reset. You can take advantage of this new process by setting up the answers to your security questions ahead of time. That way, if you forget your password in the future, you will get redirected automatically to the questions without having to come into the Help Desk. To set up your security questions, visit www.csusm.edu/password. Once you login, you'll be prompted to the page where you can answer any three of the security questions.
As long as you answer your security questions correctly in the future, you'll be able to create your new password, even at 3:00 a.m. (Please note: If you forget the answers to your questions, you will have to come to the Help Desk, 2nd floor of Kellogg Library, with your campus photo ID to get a new password. After obtaining the new password, you will then have to log into the password change page to review and update your questions.)
When using the security questions to change your password, you will generate a 24-hour password. Please change that password to something that you can remember. The link to change your password is also found at www.csusm.edu/password. Once you have changed your password, your new password should take effect owithin approximately 15 minutes.