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Phones - How do I...?

How do I Make an International Call?

First make sure that your long distance authorization code is capable of making international calls. Then dial 011 (the international access code), the country code, the city code, and the local telephone number.  After the beep enter your long distance authorization code.  Most country codes and city codes can be found in the front of the White Pages. Remove any 0s that precede the country code or city code. Example: If you wanted to call Norway, you would dial 9-011-47-33-401-2345.  Also please see our International Phone Resources on our main Faculty/Staff page.

How do I Send an International Fax?

Follow the instructions for making an international call.  When programming the dialing string into the fax machine, enter four (4) pauses between the end of the phone number and the authorization code.  This is necessary because international numbers vary in length and the system has to wait to ensure all digits are entered before it prompts for the authorization code.

How do I Make Long Distance Calls?

To make a long distance call, you may need a long distance authorization code.  An authorization code is required for all calls outside the 760 and 442 area codes.  If an authorization code was not received when hired, please have a budget manager contact tservices@csusm.edu to request one.  Visit the Dialing Instructions webpage for detailed dialing instructions (only viewable from a CSUSM computer).

How do I get another Campus Directory?

The campus directory is provided for each phone set. Additional directories can be requested through Telephone Services.  They can be picked up in Craven 2311 or placed in the campus mail.

How do I transfer a call?

With the party on the line, press the Transfer button.  Dial the second party.  If the phone call is successful, hang up.  If the phone call is busy or misdialed, press the Cancel button and begin again. Visit the Transfer webpage for more instructions (viewable from campus computers only).

How do I transfer calls to a Voicemail Box?

With the party on the line, press the Transfer button.  Dial 3400.  When voicemail answers, press 1# and then enter the extension of the person to which you are transferring.  The caller will hear the greeting.  To begin the process again, press Cancel and you'll be returned to the original caller.

If your question is not on this page, or you need additional clarification, contact tservices@csusm.edu, x4530.