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The Web Technology Team is happy to provide consultation or direct assistance to the CSUSM community for the following areas:

project management

Web Project Management

  • Planning and organizing a project and its resources.
    • Identifying and managing the lifecycle to be used
    • Applying it to the user-centered design process
    • Formulating the project team
  • Identifying multiple paths to reaching goals
    • Example: Simple/Advanced options, online vs. physical location of services, support models (live/self-help)

user research

User Research

  • Understanding user behaviors, needs, and motivations through:
    • Observation techniques
    • Task analysis & other feedback methodologies
  • Clearly identifying the consumer of the product and how they will use/benefit from the product.
    • Example: Survey, consultation, trend research

usability and accessibility testing

Usability & Accessibility Evaluation

  • Usability Evaluation:
    • How well users can learn and use a product to achieve their goals.
    • How satisfied users are with that process.
    • Example: Real testing with identified users (personae) on different development points
  • Accessibility Evaluation (Section 508):
    • How a disabled individual accesses or benefits from a site, system or application.

information architecture and content strategy

Information Architecture & Content Strategy

  • Information Architecture (IA):
    • How information is organized, structured, and presented to users.
    • Example: IA grids for criticality vs. frequency of content and label expectations
  • Content Strategy:
    • Writing and curating useful content by planning the creation, delivery and governance behind it.
    • Example: Writing for the medium (application vs. web vs. print)

design aspects

Design Aspects

  • User Interface Design:
    • Anticipating what users might need to do and ensuring that the interface has elements that are easy to access, understand and use to facilitate those actions.
    • Example: wireframe, flow diagrams, menus
  • Interaction Design:
    • Engaging interactive systems with well thought out behaviors.
    • Example: Action feedback
  • Visual Design:
    • Aesthetically pleasing interface that is in line with brand goals.
    • Example: Accent - not distract

post release monitoring

Post Release Monitoring

  • Analytics:
    • Collecting, reporting, and analyzing website/application data.
    • Example: Google analytics, application logs, search indexes
  • Consumer/Customer Feedback:
    • Planning for adjustments after release and being responsive to changing needs.
    • Example: feedback form on pages, satisfaction surveys, periodic usage and project review.