Examines the relationship between concepts of cultural competency and realities of cultural interface. Focuses on individual and community interaction with health care, education, legal, social, and cultural institutions from the perspectives of both the provider and consumer of social services. Course topics include distinction between cultural knowledge, awareness, sensitivity, and competence; cross-cultural capabilities; principles of equal access and non-discriminatory practices in service delivery; identification and understanding of the needs and help-seeking behaviors of individuals and families; and the use of informal support and helping networks within culturally diverse communities (e.g. neighborhood, civic and advocacy associations; local/neighborhood merchants and alliance groups; ethnic, social, and religious organizations; and spiritual leaders and healers). Examines the use of cultural and linguistic interpreters; unique social and cultural forms regarding health, education, and social concepts and practices; economic and social barriers to health, social and education services; institutional adaptation to diversity and the cultural contexts of the communities that health, education and social agencies serve; and the role of community in decision making regarding policy and practice by service agencies. Students generate research questions and conduct case studies regarding cultural competency and cross-cultural capabilities. Fulfills requirement for credit certificate program in Cultural Competency.