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Tutoring

All tutoring in the Academic Success Center is provided by currently enrolled CSUSM students who have previously taken and succesfully passed the course(s) they tutor. All tutors are trained and equipped with the necessary tools to help students become confident, effective and independent learners. 

Step 1: Scheduling a Tutoring Appointment

  1. To schedule a tutoring appointment visit: https://appointments.csusm.edu/ 
    1. Same day appointments are not available. All appointments must be made 12 hours in advance.
    2. Students can select to book either a 30 minute or 60 minute appointment. 
    3. Students may schedule up to 2 tutoring appointments per week. 
  2. Log into Accudemia using your MYCSUSM credentials. 
  3. Fill in the required fields 
    1. Under Select Center: Type in and search for the Academic Success Center
    2. Service: Select “Tutoring”
    3. Subject Area: Select the course for which you would like tutoring
    4. Pick a Slot: Select the time most convenient for you
    5. Confirm: Do not forget to confirm your appointment! A confirmation email will be sent to your cougar email.

Step 2:  Preparing for Your Tutoring Appointment

In order to maximize your time with the tutor we ask that you complete the following steps 24 hours prior to your appointment.

  1. Test your equipment to ensure that it is working properly. If you need tech support please contact IITS. 
  2. Log on and familiarize yourself with Microsoft Teams
  3. Send an email to asc@csusm.edu (Subject line: Tutoring Materials) with one or all of the following items: 
    • Assignments that you wish to review with the tutor in an accessible format (pdf, word doc., etc.)
    • Topics or concepts that you would like to discuss during your session
    • Specific questions you want answered*

      *Note: In order to maintain academic integrity tutors will not work on  the exact same questions you send. Instead tutors will work to find similar questions that will help you understand a concept or topic.

PLEASE DO NOT USE A PERSONAL EMAIL WHEN SENDING TUTORING MATERIALS TO THE ASC AS THEY MAY GET LOST OR DELETED. USE ONLY YOUR COUGAR EMAIL.

Step 3: Attending Your Online Tutoring Appointment

  1. Log on to Microsoft Teams at least 5 minutes before your tutoring appointment is scheduled to begin.
  2. Sign in for your appointment by clicking on the "Sign-In" tab that can be found in the ASC virtual front desk.
  3. Communicate to the tutor if you wish to start a video conference call or prefer to continue in the chat.*

    *Note: We highly encourage that students turn on their video whenever possible. This will allow for the tutor to read and understand any non-verbal cues of understanding or confusion.

  4. We ask that you stay engaged during your session and participate!
    • Do NOT multitask during your appointment by surfing the internet, listening to music, or working on other homework not related to your session.

Step 4: After Your Appointment 

Help us improve our services by checking your email 24 hours after your appointment and fill out the survey! We strive to provide a welcoming and inclusive experience for all our students. 

Policies 

Cancellations

If you must cancel an appointment, please do so ASAP.

  • Cancellations can be done online through Accudemia or by emailing asc@csusm.edu
  • If you fail to cancel your appointment, it will be recorded as a “no-show”.
  • Students with more than 2 “no-shows” in 14 days will be unable to schedule future appointments.

Tardiness

We strictly enforce punctuality. If you anticipate being late to your appointment please notify us as soon as possible. If you are more than 15 minutes late the appointment will be automatically cancelled and recorded as a "no show". Keep in mind that every minute you are late you are cutting down on your time with the tutor. Tutors have back to back appointments and will be unable to extend your session beyond the scheduled time. 

Connectivity/Technology Issues

If you are facing tech or connection issues on the day of your appointment please notify us directly using the ASC virtual front desk

For troubleshooting assistance please contact IITS

Privacy

We take the privacy of our students and tutors very seriously. All tutoring sessions will be recorded to ensure academic integrity and quality of services provided. We understand that during this tech-driven era many of our students resort to screenshots or cell phone recordings as a means of taking notes. If you chose to do this, we ask that you keep those records for your own personal use. If any videos or screen shots of an online tutoring appointment are shared or made available on your social media or via any other electronic means, we may ask for the video/screen shot to be removed.

Student Code of Conduct

Online tutoring is still a professional setting regardless of the mode of delivery. Any derogatory, sarcastic comments and jokes that marginalize anyone are fundamentally unacceptable. Anyone who uses offensive language or profanity will be removed from the session permanently.

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