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Frequently Asked Questions

Enrollment and Course Access

  • Why can't I log on to Cougar Courses?

    New student?

    • You must activate your account at MyCSUSM.  You cannot log on to CC with your student ID number.
    • You must be currently enrolled in at least one class.

    Incorrect username or password?

    "Bad Request - Request Too Long" 400 error page?

    • If you are seeing this error when trying to access CC, you can either clear your browser's cache and cookies or try a different browser. 

    Important password security note: We will never ask for your password. Please don't provide it in an email. If you receive an email asking for your password, forward the email to abuse@csusm.edu and delete the message right away.

  • I don't see my courses in Cougar Courses!

    Your list of active courses can be found on the My Courses page after you log in.

    Recently enrolled?

    •  It can take up to 24 hours from the time you officially add a course in MyCSUSM until you are added to the Cougar Courses container.

    Enrolled more than 24 hours ago?

    • If it has been over 24 hours since you officially enrolled through MyCSUSM the course might not have been made visible by the instructor yet.  Instructors choose whether and when to make their course visible to students.
    • There is a way you can check whether the course is visible or not:
      • While logged in, go to the Cougar Courses homepage and the search bar near the bottom. Search by the name and number of the course (for example, BIOL 104).
      • If you see the course (and correct section) listed there it means the course is active/visible to students, but you might not have been added yet.
      • If you do not see the course (and correct section) that means the course is not yet active/visible to students.  In that case, you will need to contact the instructor to ask when it will be made visible.
  • I just added a course in MyCSUSM, but it isn't listed under My Courses. Can you give me access?

    It can take up to 24 hours for your add to be processed by the registrar and your name to be added to the course roster and Cougar Courses. If you require immediate access to the course materials, contact your instructor for access. Only your instructor can manually add you to a course container.
  • I have cleared my financial hold. How do I get access to the course again in Cougar Courses?

    You should be automatically re-enrolled within 24 hours, but probably much sooner. If you require immediate access to the course materials, contact your instructor for access. Only your instructor can manually add you to a course container.
  • Why am I still seeing last semester's classes on CC? How can I get rid of these?

    Courses remain visible to students until at least 2 weeks after the term has ended (the exception is Winter Intersession courses, as they are technically a part of the Spring term). At that point, courses for that term are hidden from students. However, instructors can choose to make their course(s) visible again after this. If you still see a course more than two weeks after the term has ended, the only way to remove is to contact the instructor and request they hide the course or enable a course end date.

  • How do I access a course from a previous semester?

    Courses remain visible to students until at least 2 weeks after the term has ended. At that point, courses for that term are hidden from students. To access a past course you will need to contact the instructor to request access again.


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