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Instructor Bios

Cole Williamson

COLE WILLIAMSON, SPHR-CA, Cole has been practicing HR for over 20 years in a variety of industries, with a majority of his background being in retail and life sciences. He is currently the Head of HR at the Profil Institute for Clinical Research, where he also oversees IT and Facilities. Cole has a Master’s in Organizational Management and a Bachelor’s in Economics from San Diego State University. He holds the unique distinction of having the Senior Professional in Human Resources certification (SPHR), the California Human Resources certification (CA) and the Global Human Resources certification (GPHR). Cole has been an adjunct professor at California State University San Marcos (CSUSM) for over 13 years where he teaches HR Strategy and the PHR\SPHR test preparation.


LOIS HALL brings over twenty years of independent and corporate business experience in training, development, coaching and management. She has designed training and coaching programs and facilitated workshops for all levels of employees, with emphasis on skill and career development.  Her expertise is in leadership and management development, performance management, career management, succession planning, strategic planning and talent management, customer care and sales. Lois holds an M.A. in Counseling from Assumption College in Worcester, MA, and an undergraduate degree in Psychology and Sociology from Annhurst College in Woodstock, CT. She is a certified Myers-Briggs Type Indicator professional and incorporates the instrument into many of her programs.

Mary Ann Marcuzzi

MARY ANN MARCUZZI, SPHR-CA/GPHR, is a human resource leader at Beckman Coulter, a 3 billion dollar global clinical diagnostics company with manufacturing operations in Carlsbad. Prior to joining Beckman Coulter in 2000, Mary Ann held human resource positions in healthcare, aerospace and software organizations. She has taught Human Resource Management courses for the Chapman University System since 1993 and for CSUSM since 2004. She holds graduate degrees in Public Administration and Counseling Psychology from CSU Dominguez Hills and Loyola Marymount University, a certificate in Career Counseling from UCSD Extension, and is a graduate of the 2012 class of Leadership North County.

Jeff Michalowski

JEFF MICHALOWSKI, J.F., represents employers in all aspects of employment law, with an emphasis on wage-hour class actions, equal employment opportunity litigation, and appellate advocacy. He has defended against class actions ranging from 150 to 30,000 employees, and has successfully defended clients in individual actions through trial. Most recently, he was part of a team that tried a disability discrimination action to complete defense verdict following a two-week federal jury trial, and served as lead counsel in obtaining summary judgment in a EEO retaliation case in state court. Jeff is also an experienced appellate advocate, and has authored numerous appellate briefs and amicus briefs in the Federal Circuit Courts and for the California Supreme Court. He received his J.D., cum laude, from Harvard Law School, and his B.A., with high distinction, from the University of Virginia.

Tracy Ward

TRACY WARD, SPHR-CA, GPHR, CHA, RRP has been with Welk Resorts since 1995, and currently oversees the Human Resources, Risk Management, Corporate Events and Legal functions.  She is a key individual responsible for the company’s strategic planning initiatives, with a focus towards facilitating the growth of the organization. Tracy holds a Bachelor’s degree in Sociology with a minor in Law from the University of California San Diego. She has acquired several professional certifications within the HR and Hospitality industries, including the Senior Professional in Human Resources, Global Professional in Human Resources, and California HR certifications, and the Certified Hotel Administrator and Registered Resort Professional designations. Tracy’s leadership has contributed to creating and maintaining an exceptional workplace culture and Welk Resorts has been a recipient of the San Diego SHRM Workplace Excellence Program’s Crystal Award in 2009 and Marble Award winner in 2012, and received ARDA’s ACE Employer of the Year Award in 2012.


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