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Head of User Services/User Experience Librarian 1819-003

Senior Assistant/Associate Librarian

Effective Date: Spring 2019

CSUSM is pleased to invite applications for the Head of User Services/User Experience Librarian in the University Library at the level of Senior Assistant or Associate Librarian. This position is tenure-track. The CSUSM Library, one of twenty-three libraries in the California State University System, supports the campus’ mission to place the student as an active participant in the learning process. The Library works collaboratively with the campus community to provide a dynamic learning environment and experiences within and beyond the classroom as well as access to information needed to foster curiosity and scholarly inquiry. The 200,000 square foot Kellogg Library has five floors that include more than 40 group study rooms and 300 computers, and is a gateway to more than 180 electronic databases and 550,000 books and e-books. We welcome individuals from diverse backgrounds and experiences to join our growing organization of over 50 skilled faculty librarians and staff members, who support teaching, learning, research and creative endeavors at one of the fastest-growing universities in the California State University System. The CSUSM Library’s Strategic Plan, 2015-2020 can be found at


The University Library at California State University San Marcos (CSUSM) seeks an innovative Head of User Services/User Experience (HoUS/UX) Librarian.

Reporting to the Dean of the Library, the HoUS/UX Librarian will provide leadership, guidance, and strategic direction to the User Services Department and foster a creative, collaborative, and team-oriented work environment. As a unit head, the HoUS/UX Librarian will provide lead work direction for twelve User Services staff and support the work of the Engagement & Inclusion Librarian. The User Services Department comprises the functional areas of circulation, course reserves, user engagement and outreach, stacks management, and media, as well as multiple physical and online services. Other unit head responsibilities include serving on the Library’s leadership team and facilitating communication and coordination with other departments in the Library.

The HoUS/UX Librarian will provide leadership in developing, evaluating, and implementing innovative, user-focused academic information/resource services for the University community as well as fostering an environment of responsive, welcoming services and spaces. While primarily a department head position, the incumbent will explore and contribute to the design of emerging user services technologies and develop forward-thinking approaches to the delivery of excellent public services in an organization committed to the teaching, learning, and the research endeavors of the University.

 Specific Duties

Serves as the head for the User Services Department. Provides lead work direction for User Services staff. Supports the activities of the Engagement and Inclusion Librarian to provide outreach services and develop Library exhibits and events. Makes recommendations to the Dean on department budget, staff, and facility needs. Represents the User Services Department on the Library’s leadership team.

Employs UX best practices and theory to provide leadership and vision in developing and improving innovative, user-centered Library-wide public services, spaces, policies, and procedures. In collaboration with relevant Library stakeholders, provides leadership on issues surrounding access and use of print and electronic resources. Provides interpretation and guidance for User Services staff on copyright legislation impacting higher education. Pursues a strong research agenda within the field of academic librarianship or job-related field. Actively participates in library, university and/or professional-level service commitments. Other duties as assigned.


ALA-accredited MLS or international equivalent. Demonstrated experience supervising or directing the work of staff. Demonstrated experience working in a user services or similar department in a library. Demonstrated success in leadership of a user services or similar unit within a library. Demonstrated success in collaborative work focused on developing user-centered services and/or processes. Demonstrated potential for meeting the requirements for tenure and promotion under the Library's criteria for professional performance, scholarship and service. Excellent oral, written, and interpersonal communication skills.


Published and/or presented research related to user services/user experience in academic libraries. Participation in local, regional or national professional organizations. Preference will be given to applicants with demonstrated intercultural competence with diverse groups in professional performance, research, and/or service.

Demonstrated experience and/or expertise in:

  • working in an environment where both faculty and staff are unionized;
  • working with the Ex Libris integrated library system;
  • integrating library services into a campus learning management system;
  • developing both physical and virtual library spaces that center student learning;
  • applying user experience assessment theories and methodologies.

Knowledge of:

  • contemporary copyright issues, open access initiatives, and trends in scholarly communication;
  • current trends in media collections;
  • assistive technology and the Americans with Disabilities Act (ADA) formatting and compliance.


Applications must include:

Submit application and direct any inquiries to: 

A review of applications will commence January 14, 2019; however, the position will remain open until filled. 

The University is particularly interested in applicants who have experience working with students from diverse backgrounds and a demonstrated commitment to improving access to higher education for under-represented groups. 

This position is subject to employment verification, education verification, reference checks and criminal record checks. An offer of appointment is contingent upon successful completion of a background check, including a criminal records check, and may be rescinded if the background check reveals disqualifying information and/or it is discovered that the candidate knowingly withheld or falsified information.

CSUSM has been designated as a Hispanic Serving Institution (HSI) and an Asian American Native American Pacific Islander Serving Institution (AANAPISI) and was recently named one of the top 32 Colleges most friendly to junior faculty by the Collaborative on Academic Careers in Higher Education. Visit Faculty Opportunities for more information.

California State University San Marcos is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.