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About Us

Located on the second floor of the Kellogg Library, the Faculty, Staff, and Student Help Desk is available to assist guests, students, staff, and faculty.

Faculty & Staff

The Help Desk offers assistance to Faculty & Staff in-person, by telephone, and via e-mail with questions related to:

  • General IT Support
  • Account Inquiries
  • Microsoft Exchange Online & Email
  • Cougar Courses
  • Training and Workshops

Students

The Help Desk offers assistance to students in-person, by telephone, and via e-mail with questions related to:
  • General Account Information
  • Password Resets
  • Email Support
  • Cougar Courses & My.csusm.edu
  • Printing on Campus
  • Training and Workshops
  • Wireless Network Connectivity
 

In-Person

The primary in-person service point for current students, faculty and staff is at the Help Desk on the 2nd floor of the Kellogg Library.

By Telephone

Support by phone is offered for faculty, staff, current, incoming, and former students.

By E-Mail

Email correspondence is available for faculty, staff, current, incoming, and former students.

 
Please refer to the Contact Faculty/Staff Help Desk page for more information.