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Creative Cloud / Common questions

You can find answers to the  basic questions relating to Adobe Creative Cloud in our campus enviroment in this page. For a more detailed information and general questions please visit the official Adobe Creative Cloud FAQ page.


Do I need to be online to access my desktop apps?

No, the desktop applications in Creative Cloud, such as Photoshop and Illustrator, are installed directly on your computer, so you don’t need an ongoing Internet connection to use them.

An Internet connection is required the first time you install and license your apps, but you can use the apps in offline mode with a valid software license. The desktop apps will attempt to validate your software licenses every 30 days.

How do I access the applications in Creative Cloud?

The applications are installed and run on your desktop, just like any other desktop application. The first time you attempt to download any of the individual creative apps, you will automatically download Creative Cloud for your desktop, which you will use to access,

download, and update any of the individual creative applications.

As a Creative Cloud member, am I required to install an upgrade to a desktop application when it becomes available?

No, you can continue using your current version of the product as long as you have an active membership. You have flexibility on when and if you install a new release.

I currently have a previous, perpetual-licensed Adobe Creative Suite product edition on my computer. Will I be able to use both my Creative Suite products and the Creative Cloud applications on my computer?

Yes. Your existing Creative Suite product installation will not be affected by installing the CC product applications. For example, you can install and use both perpetually licensed Photoshop CS6 and Photoshop CC on the same computer.

What if I have problems downloading my software?

Visit the Creative Cloud download and install forumtroubleshoot specific issues, or contact helpdesk Support at 760-750-4790

Can I use the software I download from Creative Cloud on more than one machine?

Yes. Creative Cloud desktop applications can be downloaded and installed on multiple computers, regardless of operating system. However, activation is limited to two machines per individual associated with the membership. See the terms of use for more information. Learn how to deactivate a Creative Cloud license on a machine.