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Facts & Stats

2019

IITS collects and reports on service metrics to help analyze trends and overall performance of services and processes.  The service metrics and measurement reports align to the IT Strategic Plan goal to provide increased transparency and to better inform the campus community about system usage trends over time.

 Archives

Academic Technology Services

Fall 2019 ATS Stats (word doc)

(Instructional support, GIS, Media Production, and Zoom Conferencing)

GIS Activity Report – Fall 2019

The Fall 2019 semester was the busiest semester yet for GIS support by IITS.

  • 24 course sections (11 for the first time)
  • 860 students enrolled in these sections
  • 16 in-class instruction/help from IITS
  • 735 accounts created Fall 2019
  • 589 AGOL users created 9,556 items on AGOL
    (maps, web apps, data layers, reports)

Instructional Support -- Fall 2019

  • 1187 tickets for CC in Fall semester.
  • 24 tickets/day - average for previous Fall semester was 10.9 t/d – representing a 12% decrease overall. So the update to the new version of Moodle was not as bad as it might have been.

ESG, NetOps, and Telephone

ESG, NetOps, and Telephone 2019 Stats (word doc) 

(Email, Campus Server & Storage, WiFi, and Campus Phone System)

Network usage trends

  • Top Applications Used - The trend continues to be that Netflix is the top application utilized by the campus community, followed by Instagram, YouTube, and Snapchat.
  • iPhone or Android? - 38% of all devices that connect to the CSUSM network are iPhones.  Android OS represents less than 15% of connected devices.

Email

  • Campus faculty and staff read 8.1 million email messages during the Fall 2019 semester for an average of 62 emails per person per business day.

Servers

  • IITS administers 402 servers for the university, almost all of which run virtually (93%), either in the campus datacenter or in the cloud.

Campus Web & Search

Web & Search 2019

(Web usage by devices, unique users, referral sources)

Adobe Sign (and DocuSign)

  • 12,364 envelopes (DocuSign) sent
  • 2,259 transactiosn (Adobe Sign) sent
  • Totals: 14,623 (~32% increase over 2018)

Enterprise Information Systems

  • 140+ PeopleSoft database clones
  • 60+ PeopleSoft project migrations completed (new, enhancements, and fixes)
  • 200+ PeopleSoft Help Desk tickets resolved
  • 19 PeopleSoft Student maintenance packs
  • 5 PeopleSoft HR maintenances packs

Campus Printing

  • 558,323 pages printed using Paw Print - Spring 2019
  • 473,294 pages printed using Paw Print - Fall 2019
  • ~25K print jobs per semester were submitted, but never released to the printer, reducing waste and resulting in the equivalence of saving ~607.5 kg of CO2, ~38,000 bulb hours, and 1.68 trees. Based on printer – usage summary report and environmental impact report in Papercut

Efficient Power Management!

  • 38% electrical cost reduction -- savings of ~$52K -- by using the Verdiem application power management and control software.

Mobile App

  • Spring 2019 – Average of 1,759 daily users & 19,283 ID views
  • Fall 2019 – Average 3,080 daily users & 39,536 ID views
  • 2019 ID’s Generated – Approx 7,021*
  • Cougar Courses most popular app feature

*Note: ID generation may be more since we only store the last date that an ID was generated. That means anyone that generated it since Fall 2019 would have a newer date and not be counted in the above date range.

Student Help Desk

HelpSpot Tickets Closed - Fall 2019

August, 2019 - 608, September, 2019 - 451, October, 2019 - 723, November, 2019 - 469, December, 2019 - 575

TOTAL: 2,826

Resource Usage Report – Fall 2019

Allocation Count: 3125 Number of checkouts
Total Item Count: 3593 Total number of individual items checked out
Unique Patron Count: 954 Number of users assisted in Fall 2019

Technology Support Services

  • Mon - Thurs 7:00 am - 7:00 pm
  • Friday 8:00 - 5:00 pm
  • Closed Sat/Sun & Campus Holidays