IITS collects and reports on service metrics to help analyze trends and overall performance of services and processes. The service metrics and measurement reports align to the IT Strategic Plan goal to provide increased transparency and to better inform the campus community about system usage trends over time.
(Instructional support, GIS, Media Production, and Zoom Conferencing)
The Fall 2019 semester was the busiest semester yet for GIS support by IITS.
(Email, Campus Server & Storage, WiFi, and Campus Phone System)
(Web usage by devices, unique users, referral sources)
*Note: ID generation may be more since we only store the last date that an ID was generated. That means anyone that generated it since Fall 2019 would have a newer date and not be counted in the above date range.
August, 2019 - 608, September, 2019 - 451, October, 2019 - 723, November, 2019 - 469, December, 2019 - 575
Allocation Count: 3125 Number of checkouts
Total Item Count: 3593 Total number of individual items checked out
Unique Patron Count: 954 Number of users assisted in Fall 2019