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Service Alerts

Reminder: csusm-guests Wireless Network Replaced by csusm-open

Posted: January 23, 2020

Change notice

Please note that “csusm-open” is an unencrypted and non-secure network with limited bandwidth speeds. Its intended purpose is only for guest users and devices unable to authenticate to “CSUSM” with campus credentials.IITS is replacing the open Wi-Fi network “csusm-guests” with “csusm-open”. Guest users and devices unable to authenticate to “CSUSM” with campus credentials (e.g. smart TVs, smart speakers, Chromecasts, and other similar streaming devices, etc.) should use “csusm-open”.

For optimal device performance, “csusm-open” should not be used for smartphones and computers by those who have valid CSUSM login credentials.

Reasons for the change

The change is for internal operational consistency.  

Possible Impact

Users should “forget” the “csusm-guests” network on their devices and instead add “csusm-open” if an open network is needed.


If you have any questions or concerns, please do not hesitate to contact IITS support (, 760.750.4790).


Maintenance Alert: Upgrading Wireless Network Access Devices Across Campus

Posted: January 15, 2020

WHAT: IITS is upgrading wireless network access points across campus. This work requires staff using ladders to reach and upgrade the access points.

WHEN: The upgrade is expected to last for two months.

WHY: The new wireless network will offer faster speeds, better performance, greater stability, and will support the latest wireless standard.

SUPPORT: If you have any questions or concerns, please do not hesitate to contact IITS support (, 760.750.4790). 


Adobe Sign Login Issue -- Resolved

Posted: January 13, 2020

WHAT: Users were unable to login to Adobe Sign.

RESOLUTION: At about 5pm, access was restored so users should no longer receive the Okta 400 error message.

Previous issue: Starting at about 2:30pm, users were receiving an Okta 400 error message after entering CSUSM email address on Adobe Sign login page (


Security Alert: Phishing Scam Asking for Personal Phone Numbers

Posted: January 8, 2020

WHAT: The university was attacked on Tuesday, January 7th, with a new variant of an old phishing scam. Criminals impersonate a director or supervisor to get you to share your personal cell phone number (“Can you give me your available text number that I can reach you at?”).

This latest scam successfully tricked members of the campus community into sharing their personal phone numbers.

Sharing your personal phone number allows criminals to circumvent email communication protections currently in place.


  • Validate the sender address. Campus emails will always end in
  • Most scam emails will include the "External Sender" email banner recently added to external emails.
  • Do not share personal phone numbers through email.
  • Do not reply to any suspicious emails.
  • Forward any suspicious emails to
  • Visit the Information Security page at ( for help identifying suspicious emails

SUPPORT: If you have any further questions or concerns, pleasea contact



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