Posted: January 23, 2020
Please note that “csusm-open” is an unencrypted and non-secure network with limited bandwidth speeds. Its intended purpose is only for guest users and devices unable to authenticate to “CSUSM” with campus credentials.IITS is replacing the open Wi-Fi network “csusm-guests” with “csusm-open”. Guest users and devices unable to authenticate to “CSUSM” with campus credentials (e.g. smart TVs, smart speakers, Chromecasts, and other similar streaming devices, etc.) should use “csusm-open”.
For optimal device performance, “csusm-open” should not be used for smartphones and computers by those who have valid CSUSM login credentials.
The change is for internal operational consistency.
Users should “forget” the “csusm-guests” network on their devices and instead add “csusm-open” if an open network is needed.
If you have any questions or concerns, please do not hesitate to contact IITS support (email@example.com, 760.750.4790).
Posted: January 15, 2020
WHAT: IITS is upgrading wireless network access points across campus. This work requires staff using ladders to reach and upgrade the access points.
WHEN: The upgrade is expected to last for two months.
WHY: The new wireless network will offer faster speeds, better performance, greater stability, and will support the latest wireless standard.
SUPPORT: If you have any questions or concerns, please do not hesitate to contact IITS support (firstname.lastname@example.org, 760.750.4790).
Posted: January 13, 2020
WHAT: Users were unable to login to Adobe Sign.
RESOLUTION: At about 5pm, access was restored so users should no longer receive the Okta 400 error message.
Previous issue: Starting at about 2:30pm, users were receiving an Okta 400 error message after entering CSUSM email address on Adobe Sign login page (www.as.csusm.edu).
Posted: January 8, 2020
WHAT: The university was attacked on Tuesday, January 7th, with a new variant of an old phishing scam. Criminals impersonate a director or supervisor to get you to share your personal cell phone number (“Can you give me your available text number that I can reach you at?”).
This latest scam successfully tricked members of the campus community into sharing their personal phone numbers.
Sharing your personal phone number allows criminals to circumvent email communication protections currently in place.