Cougar Courses Support

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Tier 1 Support - Canvas 24/7 Support

While in Canvas select Help at the bottom of the global navigation on the left, then choose either Canvas Support Hotline or Chat with Canvas Support.

Tier 2 Support - CSUSM CC Support

Online Office Hours

We provide drop-in support in our online office hours (meeting ID 296496061) Monday-Friday 10am-4pm.

When you first enter you will be placed in a Waiting Room until someone is available to assist you. Once someone is available, we are limiting the sessions to 15 minutes if there is a queue. If the help will take longer than 15 minutes and there is a queue, we will put you in a breakout room and another person on the team will assist you.

Email

If you cannot join us virtually or it is outside of our online office hours, please reach out to us directly at cchelp@csusm.edu.

Self-Paced Training Courses

Instructors: All instructors are enrolled in the "Canvas Basics (Self-Paced Course)" training course in Cougar Courses. This course will introduce you to Canvas and its many features. If you do not see the course on your Dashboard, please email cchelp@csusm.edu.

Students: All students are enrolled in the "Passport to Canvas (Student Guide)" training course in Cougar Courses. This course will introduce you to Canvas and its many features. If you do not see the course on your Dashboard, please email cchelp@csusm.edu.

Cougar Courses Guides

Use the Role field to narrow the list to show only faculty or student guides.
Select a Category to narrow your search.
Click the triangles at the top of the Category column to sort the entire list by category. You'll need to check All in the categories filter.

Label & Link	Role	Category
Faculty FAQs	Faculty	FAQs
Student FAQs	Student	FAQs
Edit your Profile	Faculty	Basics
Manage Canvas Notifications	Faculty	Basics
How to Use the Dashboard	Faculty	Basics
Customize Your Courses List	Faculty	Basics
Create a Development/Sandbox Course	Faculty	Basics
How to Use the Calendar	Faculty	Basics
All Calendar Guides	Faculty	Basics
View your course as a student	Faculty	Basics
Using the Rich Content Editor	Faculty	Basics
Add a Profile Picture	Student	Basics
Manage Canvas Notifications	Student	Basics
How to Use the Calendar	Student	Basics
Export the Calendar	Student	Basics
How to Use the Dashboard	Student	Basics
Customize Your Courses List	Student	Basics
Using the Rich Content Editor	Student	Basics
Canvas Simple Quick Start Guide	Faculty	Setup
Getting Started Guide	Faculty	Setup
Import content into Canvas from Moodle	Faculty	Setup
Access a Moodle course from Fall 2013 to Summer 2022	Faculty	Setup
Moodle to Canvas Equivalencies	Faculty	Setup
Moodle to Canvas Conversion Process	Faculty	Setup
Import Course Content from Another Canvas Course	Faculty	Setup
How to Use the Syllabus	Faculty	Setup
Designing with Modules and Pages	Faculty	Setup
Add Text Headers to Organize Your Modules	Faculty	Setup
Lock Modules Until Specific Date	Faculty	Setup
Use Modules to Track the Progress of Students	Faculty	Setup
Bulk Set Dates for Assignments	Faculty	Setup
How to Use the Course Homepage	Faculty	Setup
Manage Course Navigation Links	Faculty	Setup
Publish your Course	Faculty	Setup
Attendance (Roll Call) Guides	Faculty	Course Management
Add Scheduler Appointment Groups	Faculty	Course Management
Analytics Guides	Faculty	Course Management
Share content in Canvas	Faculty	Course Management
View Your Course Analytics	Student	Course Management
View Your New Analytics	Student	Course Management
Add File to a Module	Faculty	Adding Resources
Add/Manage Pages	Faculty	Adding Resources
Add Files from OneDrive	Faculty	Adding Resources
Add Videos via Stream/OneDrive	Faculty	Adding Resources
Add an Announcement	Faculty	Communication Tools
All Announcements Guides	Faculty	Communication Tools
How to Use the Canvas Inbox	Faculty	Communication Tools
All Inbox Guides	Faculty	Communication Tools
Create a Survey	Faculty	Communication Tools
How to Use the Canvas Inbox	Student	Communication Tools
All Inbox Guides	Student	Communication Tools
Create Online Assignment	Faculty	Assignments and TurnItIn
Create Peer Review Assignment	Faculty	Assignments and Turnitin
Add a Rubric to an Assignment	Faculty	Assignments and Turnitin
All Assignment Guides	Faculty	Assignments and TurnItIn
Using Speedgrader	Faculty	Assignments and TurnItIn
Create a Turnitin Assignment	Faculty	Assignments and TurnItIn
Turnitin Similarity Report Guides	Faculty	Assignments and Turnitin
Submitting to an Online Assignment	Student	Assignments and TurnItIn
Recording and Sharing Videos (Students)	Student	Assignments and TurnItIn
All Assignment Guides	Student	Assignments and TurnItIn
Classic Quizzes vs. New Quizzes	Faculty	Quizzes
Create a Quiz (Classic)	Faculty	Quizzes
Import Questions Using Respondus	Faculty	Quizzes
Import Questions from a QTI Package (ex. from a Publisher)	Faculty	Quizzes
Give Extra Time (or Attempts) to a Student	Faculty	Quizzes
Respondus Lockdown Browser and Monitor (Instructor Guide)	Faculty	Quizzes
View Quiz Results	Faculty	Quizzes
View Quiz Statistics	Faculty	Quizzes
Regrade a Quiz	Faculty	Quizzes
All Quiz Guides (Classic)	Faculty	Quizzes
All Quiz Guides (New Quizzes)	Faculty	Quizzes
New Quizzes Settings for What Students See After Completion	Faculty	Quizzes
Taking a Quiz (Classic)	Student	Quizzes
Taking a Quiz in New Quizzes	Student	Quizzes
Respondus LockDown Browser (Student Guide)	Student	Quizzes
All Quizzes Guides	Student	Quizzes
Create a Discussion	Faculty	Discussions
Add a Rubric to a Discussion	Faculty	Discussions
All Discussion Guides	Faculty	Discussions
Using Speedgrader	Faculty	Discussions
Recording and Sharing Videos (Students)	Student	Discussions
Student Discussion Guides	Student	Discussions
Auto Create Groups	Faculty	Groups
Manually Create Groups	Faculty	Groups
Create Self Sign-Up Groups	Faculty	Groups
All Groups Guides	Faculty	Groups
Student View of Groups	Student	Groups
Using Zoom in Cougar Courses	Faculty	Other Tools
Connecting Poll Everywhere with your course	Faculty	Other Tools
Poll Everywhere Student Guide	Student	Other Tools
Perusall	Faculty	Other Tools
Create Interactive Content with H5P	Faculty	Other Tools
Collaborations Guides	Faculty	Other Tools
Collaborations Guides	Student	Other Tools
How to Use the Gradebook	Faculty	Grades
Create Manual Grade Items using No Submission Assignments	Faculty	Grades
Ways to Give Extra Credit	Faculty	Grades
Extra credit with weighted final grade	Faculty	Grades
Add Assignment Group	Faculty	Grades
Weight Final Course Grade	Faculty	Grades
Drop the Lowest/Highest Grade in an Assignment Group	Faculty	Grades
Import Grades from Excel	Faculty	Grades
Message students directly from Grades	Faculty	Grades
End of Term Gradebook Tasks	Faculty	Grades
All Grades Guides	Faculty	Grades
View Grades	Student	Grades
Ally Accessibility Report Guide	Faculty	Ally
Creating Accessible Word Documents	Faculty	Ally
Creating High Quality Scans	Faculty	Ally
Creating Accessible PDFs	Faculty	Ally
Creating Accessible PowerPoint Presentations	Faculty	Ally
Community	Faculty	Community
Community Help	Faculty	Community