Cougar Courses Support

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Tier 1 Support - Canvas 24/7 Support

While in Canvas select Help at the bottom of the global navigation on the left, then choose either Canvas Support Hotline or Chat with Canvas Support.

Tier 2 Support - CSUSM CC Support

Online Office Hours

We provide drop-in support in our online office hours (meeting ID 296496061) Monday-Friday 10am-4pm.

When you first enter you will be placed in a Waiting Room until someone is available to assist you. Once someone is available, we are limiting the sessions to 15 minutes if there is a queue. If the help will take longer than 15 minutes and there is a queue, we will put you in a breakout room and another person on the team will assist you.

Email

If you cannot join us virtually or it is outside of our online office hours, please reach out to us directly at cchelp@csusm.edu.

Self-Paced Training Courses

Instructors: All instructors are enrolled in the "Canvas Basics (Self-Paced Course)" training course in Cougar Courses. This course will introduce you to Canvas and its many features. If you do not see the course on your Dashboard, please email cchelp@csusm.edu.

Students: All students are enrolled in the "Passport to Canvas (Student Guide)" training course in Cougar Courses. This course will introduce you to Canvas and its many features. If you do not see the course on your Dashboard, please email cchelp@csusm.edu. 

Cougar Courses Guides

1. Use the Role field to narrow the list to show only faculty or student guides.
2. Select a Category to narrow your search.
3. Click the triangles at the top of the Category column to sort the entire list by category. You'll need to check All in the categories filter.