
Visit the STH Username and Password FAQs page
Important password security note: We will never ask for your password. Please don't provide it in an email. If you receive an email asking for your password, forward the email to abuse@csusm.edu and delete the message right away.
Does the page look like this?
If so, it does not mean you are not enrolled in classes, it means you are not enrolled in Duo our multi-factor authentication system. Visit the Student Technology Helpdesk's help page on Duo for more information.
First, reset your CSUSM password: https://www.csusm.edu/iits/iitsforyou/password/index.html
Make sure the reset worked by using your new password to login to something other than Cougar Courses (MyCSUSM, your student email, etc.). If the reset did work, completely clear your cookies and cache and try to login to CC again.
Courses remain visible to students until at least 2 weeks after the term has ended (the exception is Winter Intersession courses, as they are technically a part of the Spring term). At that point, courses for that term are hidden from students. However, instructors can choose to make their course(s) visible again after this. If you still see a course more than two weeks after the term has ended, the only way to remove is to contact the instructor and request they hide the course or enable a course end date.
Is this a preferred name change?
Is this a legal name change?
The maximum size for assignment submissions is 20MB, but your instructor can limit it to smaller sizes if they choose.
For files that are larger than that and cannot be reduced (like audio or video files) you will want to upload to a separate site and then submit the link to the file in Cougar Courses. For video files you can upload to Youtube or Stream. For PowerPoint/Word/Excel/etc you can upload to OneDrive or Google Drive.You will not see a "submit paper" link if:
There are a number of reasons why you might not be able to post or reply in a forum:
This can happen for two reasons:
It sounds like you are not adding the file correctly. There are two correct ways to add a file to a forum post:
You will download Respondus LockDown Browser from a quiz/exam that requires it. Use a regular browser (Chrome or Firefox) and go to the quiz/exam that requires LockDown Browser. Click the link "Download LockDown Browser." If you do not see a "Download LockDown Browser" link it means your instructor has not enabled LockDown Browser for that quiz/exam. Contact your instructor to let them know.
Here is our help guide on downloading and using LockDown Browser.
Please see our help guide on troubleshooting Respondus LockDown Browser and Monitor for the steps you should take.
First, if your time has not run out then you can resume your quiz attempt. Go to the quiz and click the "continue last attempt" button.
If time has expired or you lost a considerable amount of time, you will need to contact your instructor. Only your instructor can enable extra attempts. We recommend contacting your instructor as soon as possible.