Important password security note: We will never ask for your password. Please don't provide it in an email. If you receive an email asking for your password, forward the email to email@example.com and delete the message right away.
When I try to login to Cougar Courses is says incorrect username or password.
When I try to login I get a "Bad Request - Request Too Long..." error message.
When I try to login it says I do not have an account in Moodle.
When I try to login I get a "SAML2 exception: Responder" error message.
I don't see my courses in Cougar Courses!
Your list of active courses can be found on the My Courses page after you log in.
Registered more than 24 hours ago?
I just added a course in MyCSUSM, but it isn't listed under My Courses. Can you give me access?
I have cleared my financial hold. How do I get access to my course(s) again in Cougar Courses?
Why am I still seeing last semester's classes on CC? How can I get rid of these?
Courses remain visible to students until at least 2 weeks after the term has ended (the exception is Winter Intersession courses, as they are technically a part of the Spring term). At that point, courses for that term are hidden from students. However, instructors can choose to make their course(s) visible again after this. If you still see a course more than two weeks after the term has ended, the only way to remove is to contact the instructor and request they hide the course or enable a course end date.
How do I access a course from a previous semester?
Courses remain visible to students until at least 2 weeks after the term has ended. At that point, courses for that term are hidden from students. To access a past course you will need to contact the instructor to request access again.
How can I add a picture to my profile?
How can I change my name in Cougar Courses?
Is this a preferred name change?
Is this a legal name change?
I can't see my gradebook or certain grades.
Please contact your instructor. Instructors have the ability to hide individual grade
items, totals, and even the entire gradebook. Only your instructor can update/change
settings in the course to make grade items and totals visible. A few helpful notes:
if the activity is hidden on the course homepage, then it will also be hidden in the
gradebook. Also, for certain activities the grade only becomes visible after a certain
date and time. For example, the grade and feedback for Turnitin Assignments do not
become available until the Post Date and time is reached.
Why can't I view the lectures or films the instructor posted?
First, check your computer settings to make sure the problem isn't on your end:
If you still cannot view the video, it might be the link is bad or the video is currently private. Contact your instructor.
I can't open the PDFs my instructor posted in the course.
First, try using a different browser. We recommend Firefox or Chrome. Make sure your browser is up to date. Otherwise download the PDF and open using Adobe Acrobat reader. Don't have Adobe Acrobat Reader installed? Get Adobe Acrobat Reader Free.
If you still cannot view the PDF, it might be the link or file is bad. Contact your instructor.
I'm having trouble submitting my Turnitin assignment! What's wrong?
Can you tell me if my assignment, quiz, Turnitin, etc was submitted?
Within your course, click on the specific Quiz, Assignment, Turnitin Assignment, etc.
When I try to post in a forum it gives me the message "Error writing to database." What do I do?
This can happen for two reasons:
My Respondus LockDown Browser is not working! What can I do?
Please see our help guide on troubleshooting Respondus LockDown Browser and Monitor for the steps you should take.