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Frequently Asked Questions

Regarding Requiring Passcodes on Smart Devices

  1. Why are we doing this?  Because of the widespread adoption of smart devices and their inherent susceptibility to being lost or stolen it is necessary to take extra precautions to reduce risk to the campus.
  2. Am I required to comply with this requirement?  Yes. While we do not require employees to receive work email on their mobile devices, if you choose to receive work email through your device’s native mail application, you must comply with this new requirement.
  3. What authentication methods are allowed?  Due to the way that our email service (Exchange) enforces this requirement, only passwords and passcodes are allowed. Other forms of authentication such as, fingerprint readers, pattern unlocks, or facial recognition are disabled.
  4. What if I forget my passcode?  Often, the only way to reset/remove the passcode from your phone is to completely wipe your phone. This can be done through iCloud, Google, Microsoft or Outlook Web Access depending on what type of phone you have. We recommend that you do not forget your passcode.
  5. What if I lose my phone?  If you lose your phone, you can feel better that it’s passcode protected. Additionally, you have the capability of remotely wiping data from the phone via Oultook Web Access.