The COVID-19 environment created numerous new challenges for CSUSM, and the CSU more broadly, that have impacted instruction, student support, campus life, and budget resources. The continued efforts to tackle these challenges have even more clearly highlighted the foundational role of information technology in supporting the operations of an effective, efficient, and innovative physical and virtual campus. (See related story Repurposing Campus Technology for the Virtual Campus)
During spring 2020, the CSUSM campus community looked to IITS for a coordinated and swift response that provided solutions which enabled students, faculty, and staff to make the unplanned shift to virtual. Through equipment loans, technical support, training, and deployment of several new IT solutions, the campus successfully met the new challenges of a distributed and virtual work and learning space. While the long-term implications are impossible to accurately predict, the disruptions initiated this semester will only accelerate the unavoidable and long-term trends towards the digital transformation of instruction and student services.