Digital Campus Communications (Teams Phones & Chatbot)

Summer 2021

CSUSM continues the work of providing the campus community with flexible communication tools that better serve a hybrid campus. Microsoft Teams is becoming increasingly central to campus collaboration and communications, with adoption expanding rapidly over the past year.

As part of IITS' efforts towards unified communications (as stated in the 2018 Technology Strategic Plan), CSUSM has added telephony capabilities to staff and faculty Teams clients, in that way creating a telephone system that does not rely on devices in offices and, instead, is accessible on any device in any location. In addition, CSUSM has continued utilized its chatbot to offer students 24/7 automated support as well as to better communicate important information.