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Staff Resources and FAQ

Page Updated 03/27/20 1 p.m.

To our staff, across every division, we appreciate all the hard work you are doing through these unique and unprecedented times. 

  • Managers will work with staff to ensure flexibility as we work through this challenging time.
  • Staff or managers with questions may reach out to the Office of Human Resources at 760-750-4418.  
  • CSUSM Corporation employees may contact CSUSM Corporation Human Resources at 760-750-4707.

Quick Links

Stateside Temporary Telecommuting Agreements 
CSUSM Corporation Temporary Telecommuting Agreements

Health and Well-being

  • Has anyone at CSUSM tested positive for COVID-19?

     Currently, there have been no confirmed cases of a CSUSM employee or student being diagnosed with COVID-19. Fewer than 10 members of our campus community are in a precautionary self-quarantine, following recent travel.  
  • I’m feeling overwhelmed. Who can I talk to?

     We know this is a stressful time, and the university is here for all members of our campus community. The Employee Assistance Program offers confidential services for a wide range of concerns, including anxiety and stress. For more information, visit the CSUSM EAP webpage. 
  • Is CSUSM screening staff for coronavirus?

     CSUSM is not conducting medical screenings. The university continues to monitor the situation, providing education and timely updates, and analyzing risk. If you feel ill with a fever, cough and/or shortness of breath, please call your medical provider for further guidance. 
  • What is CSUSM doing to protect the campus community?

    The health and well-being of our students, faculty and staff are our top priorities. We are continuing to follow the guidelines of the CDC, California Department of Public Health and San Diego and Riverside County Departments of Public Health. Effective March 20, the university will move traditional face-to-face classes to virtual instruction, and the university will reduce staffing will some areas, while preserving critical student services. 

    Given that this is a rapidly evolving situation, timely updates will continue to be posted on the COVID-19 Response website.  


Staff Services

  • How can I receive my paycheck?

    To ensure the maximum level of safety for all employees, all “live” paychecks for the March master payroll will be mailed no later than Friday, March 27 to the home address on file with the university. We urge all employees not on direct deposit to log in to PeopleSoft employee self-service MyCSUSM no later than Monday, March 23, to confirm that the home address on file is accurate and make any updates as necessary. Upon accessing MyCSUSM, employees can update their address by selecting "My HR Resources" and then "Personal Information." 

    As the César Chávez holiday is not a bank or postal holiday, we anticipate delivery of pay warrants by March 31 or April 1 at the latest.

    If you anticipate a unique challenge with having your paycheck mailed, please contact Student Financial Services at sfs@csusm.edu.

    Please note that pay stubs for employees on direct deposit will not be mailed. They will be kept on hand for when all employees return to campus. Digital copies of pay stubs can be accessed through MyCSUSM 

  • What hours can I access Student Financial Services?

    Student Financial Services will be unavailable for in-person visits until further notice. Deposits can be made in the drop box outside of Cougar Central (not the stand-alone white drop box that is used for Admissions).

  • Where can I get technological help during this transition?

    As the campus moves to a virtual environment, Instructional & Information Technology Services (IITS) has technical support resources and services available to support you throughout this transition and beyond. The IITS For You website provides information and options that will help you adjust to working in a virtual environment.

    Additionally, IITS is available to provide technical support. Please use the following contacts for technical support:

  • How can I get my campus mail?

    With most employees working remotely, temporary changes to mail distribution have been initiated. Mail will not be delivered to buildings. Instead, departments can go to Distribution Services at the University Services Building (USB) to retrieve mail at their convenience.
    • Distribution Services will receive U.S. mail and packages at USB Monday-Thursday (closed Fridays).  
    • U.S. mail will be sorted, and packages will be scanned into CSUSM’s tracking system Monday-Thursday.  
    • Departments may pick up mail/packages at USB from 10 a.m.-2 p.m., Monday-Thursday.  
    • Outbound U.S. mail/packages may be dropped off for processing at USB from 10 a.m.-2 p.m., Monday-Thursday. 

    The USB is located in the northwest corner of campus near the University Police Department. Distribution Services is in the rear warehouse section of USB behind the Facilities Development Management area. Contact Distribution Services at distributionservices@csusm.edu with any questions.  

  • What's the process involved with telecommuting?

    CSUSM is encouraging temporary telecommuting where management has determined it is appropriate and possible. Supervisors will be reaching out to their staff soon with information about completing a Temporary Telecommuting Agreement form to ensure that all policies and procedures are followed.  
  • Am I able to cancel my parking permit?

    A stop parking payroll deduction can be done, but this process goes through the California State Controller’s Office, so it will not take effect until the next pay period. The deduction for this month will still show in your March paycheck.

    Once the campus reopens and you are ready to start payroll deduction again, you will need to stop by the parking office to re-establish. The first month payment will be required at that time, and the payroll deduction will take effect the following pay period.

    Please keep in mind that parking enforcement will continue, and if you are parked on campus, a paid parking session will be required.

    Staff interested in stopping their parking payroll deduction can send an email to parking@csusm.edu

  • Can I still make university purchases?

    COVID-19 Spending

    • All COVID-related purchase requests should have prior approval from your AVP/dean. This approval is to be obtained via email, and the approval request should clearly indicate the critical business purpose being met by this purchase.
    • For all COVID-related purchase requests that are approved, please email copies of the request supporting detail to Jon Epes at jepes@csusm.edu.
    • The university is tracking COVID-19 expenses carefully for Chancellor's Office and other external reporting. To support this effort, the expense coding for these costs should be directed to the appropriate account code, your department, and class code: 25601 – Emergency Ops Ctr Coronavirus.
    • For purchases made with personal funds (for subsequent reimbursement), please note that the original email preapproval from your AVP/dean must be submitted with the reimbursement request.   
    • Please note that ProCard purchases must be delivered to campus.

    Information Technology Purchases

    • For all information technology purchases greater than $250, the AVP/dean approval should also be forwarded to the dean/CIO of IITS (email to cio@csusm.edu) for review and possible consultation regarding alternatives. 
    • All IT items will need to follow standard campus property tagging and IT purchase verification procedures upon the resumption of normal campus operations. 

    Fiscal Year End - Essential Purchases Only

    • There has been a significant uptick in deliveries as departments prepare for alternative modality. Distribution Services will be operating under significantly reduced staff, so please refrain from any nonessential purchases at this time. 
    • We have received questions about planning of budgeted spending in anticipation of the end of the fiscal year. We ask that you please refrain from making these end-of-year purchases at this time to allow our reduced staff to support business-critical activity.

Campus Operations

  • Is CSUSM part of the shelter-in-place order?

    Yes. The mandatory shelter-in-place order announced by Gov. Gavin Newsom is in effect beginning Thursday, March 19, until further notice. The mandate orders all individuals living in the State of California to stay home or at their place of residence except as needed to maintain continuity of operation of the federal critical infrastructure sectors. Everyone must stay home except to get food, care for a relative or friend, get necessary health care or go to an essential job. This is a critical intervention to reduce the spread of COVID-19.
  • Is the campus open during the shelter-in-place order?

    Following the mandatory shelter-in-place order, the campus remains open for core, essential functions. This order has no further impact on the continuity of instruction, advising and comprehensive student support services in virtual settings.

    All instructional activities, office hours and labs will now only utilize virtual platforms. Access to campus facilities, including academic, administrative and recreational buildings, is currently restricted, as the university follows guidelines from the CDC, California Department of Public Health and San Diego and Riverside County Departments of Public Health to implement telecommuting practices and increase social distancing.

    Student Health and Counseling Services remains open, as well as portions of university housing at UVA and The QUAD.

    To best serve students during this unprecedented time, the university is providing many of its services virtually. See the full list of services on the Virtual Student Support Services webpage.

  • Am I considered “essential” under the statewide shelter-in-place order?

    Employees designated to assist with critical functions, including essential business such as facilities, security, IT and vivaria, will be allowed on campus if designated by their supervisor.
  • Will all staff members continue to work on campus while it remains open?

    All instructional activities, office hours and labs will now only utilize virtual platforms. Access to campus facilities, including academic, administrative and recreational buildings, is currently restricted, as the university follows guidelines from the CDC, California Department of Public Health and San Diego and Riverside County Departments of Public Health to implement telecommuting practices and increase social distancing.

    Student Health and Counseling Services remains open, as well as portions of university housing at UVA and The QUAD.

    To best serve students during this unprecedented time, the university is providing many of its services virtually. See the full list of services on the Virtual Student Support Services webpage.

    Continue to check the COVID-19 Response website for updates on business and service operations.

  • Are events being canceled?

    Yes. All university-sponsored events held on or off campus and all external client events held on campus have been canceled through the end of May. Events scheduled in June or beyond will be evaluated at a later date. All CSUSM athletic events have been suspended indefinitely.  

Miscellaneous

  • I'd like to help during this difficult time. What can I do?

    Interfaith Community Services is seeking volunteers now that it has opened its doors for food distribution and case management services. Every morning from 6:30 to 7 a.m., Interfaith is handing out grab 'n' go sack lunches to members of the community, and weekdays from 8 a.m. to noon and 1 to 3 p.m., it's distributing food boxes. Interfaith is located at 550 West Washington Ave. In Escondido. For more information, please contact Micki Hickox, volunteer services manager, at mhickox@interfaithservices.org.

    Other opportunities to give your time or money include: 

  • If students, families or community members need help, what can I do?

    We know many of our students and their families may be experiencing heightened stress and anxiety in this difficult time. We have created a Student Resources and FAQ webpage that provides information and answers, including how to access virtual services and updates on academic support, financial services, enrollment management, community centers and resource offices, housing, student governance and organizations, and sports and recreation.

    Should students reach out with questions, you can direct them to that webpage or encourage them to email covid@csusm.edu. We have also created a separate Families and Community Resources and FAQ webpage, which includes information on available community-based resources and services.  

  • I have more questions. Who can I contact?

     All questions regarding the university’s response to the coronavirus can be directed to covid@csusm.edu. Staff should contact their direct supervisor or the Office of Human Resources at 760-750-4418. CSUSM Corporation employees may contact CSUSM Corporation Human Resources at 760-750-4707.