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Student Resources and FAQ

Updated 5/26/2020 9 a.m.

Our faculty and staff will be working with purpose to help you continue your path toward your degree. Thank you for your patience while faculty determine next steps in this transition. All questions regarding the university’s response to the coronavirus can be directed to covid@csusm.edu. Students needing special accommodations or additional support can contact the Cougar Care Network at ccn@csusm.edu or 760-750-7627. 

 

Academics

  • Will CSUSM Tuition and Fees be reduced for fall 2020 due to the impact of COVID-19?

    As recently announced, instruction on all CSU campuses will be primarily virtual this fall due to the COVID-19 pandemic. At CSUSM, under the guidance of local and state public health officials, we are working through plans to offer certain lab, clinical, art studio and performance-based courses in-person or via hybrid approaches that include face-to-face experiences. During this public health crisis, our commitment to providing the best possible college experience for all our students remains true.

    Tuition and campus mandatory fees for fall 2020 will not be reduced because these funds generally cover fixed and ongoing expenses and costs that the university continues to incur. Examples of these fixed costs include ongoing administrative and overhead expenses such as student government programs (ASI), academic retention and support, employee wages and benefits, expenses for utilities, repair and maintenance, and payment of financing and long-term debt obligations for some facilities.

    Students pay campus mandatory fees regardless of whether they are a full-time student, part-time student, online student or a student studying abroad – and even if they do not expect to ever use the programs or facilities they support.

  • I am having trouble with the online class format. Where can I get help?

    The Office of Undergraduate Studies has compiled sources for students to be successful in virtual courses. Please visit their Keep Learning site for resources.

  • Will there be any changes to academic policies due to the pandemic?

     Yes, several temporary academic policy adjustments have been introduced for the spring semester. Students can find information related to credit/no credit, withdrawals, incompletes, transcript notations and more on the Office of the Registrar’s Student FAQ webpage.
  • I have concerns that my professor is unable to answer. Who can I contact?

    You may contact the dean of the college for the class that is being offered.

    • COBA | Jim Hamerly, Dean, College of Business Administration | jhamerly@csusm.edu  
    • CEHHS | Emiliano Ayala, Dean, College of Education, Health and Human Services | ecayala@csusm.edu 
    • CSTEM | Katherine Kantardjieff, Dean, College of Science, Technology, Engineering & Mathematics | kkantard@csusm.edu 
    • CHABSS | Elizabeth Matthews , Interim Dean, College of Humanities, Arts, Behavioral and Social Sciences | ematthew@csusm.edu 
    • Graduate Studies | Charles De Leone, Interim Dean, Graduate Studies and Research | cdeleone@csusm.edu 
    • Extended Learning | Suzanne Moineau, Acting Dean, Extended Learning  | smoineau@csusm.edu
  • How can I reach an academic advisor?

    The Office of Academic Advising has transitioned to remote advising to ensure continuity of services. Please visit the Virtual Academic Advising webpage for more information.
  • I need help with a class. How can I connect with a tutor or learning center?

    Learning & Tutoring Services in the Office of Undergraduate Studies is committed to your academic success. Beginning March 20, the following academic learning centers will resume by providing virtual tutoring, academic support and supplemental instruction:
     
    Limited online tutoring for finance, economics, history, psychology and Spanish will be available. Students will be able to schedule an appointment online through our ASC website. Supplemental instruction will be provided online for specific courses as noted on the website.
     
    STEM SC virtual academic support will include Chem 160, Chem 201 and 202, Math 101, 132 and Math 160. The STEM SC tutors will collect your questions and provide recorded responses that you can play back to deepen your understanding. One-on-one tutoring will not be available at this time. Check the website for updates regarding new course additions to the  schedule.
     
    The Writing Center will provide online resources and webinars, a venue for quick questions, and limited one-on-one tutoring by appointment. 
     
    Math 101/001:
    Students who would like additional support for Math 101/001 can schedule one-on-one remote appointments with a proficiency services math facilitator. For more information, please contact Rosa Quintana at rquintana@csusm.edu.
  • What support is available for students with disabilities?

    DSS will continue to provide support to students using email, Zoom and phone as appropriate. There will be a minimal DSS office presence to proctor exams that cannot be done online or to provide other services that cannot be duplicated virtually.

    The best way to reach DSS is by campus email.  Please see the list below:

    DSS Website | Full DSS update document

  • I don’t have a computer at home or am having other technical issues. What should I do?

    IITS has compiled resources for students with technical concerns. Please visit IITS for Students -- Technology resources and tools

    Students who do not have access to a computer or tablet with a recent Windows or Mac operating system, or who do not have access to the internet, or rely on the campus library for textbooks, should contact cio@csusm.edu.

    If you have questions about technology and resources to assist you with your virtual/online classes, please contact Technology Support Services at helpdesk@csusm.edu or 760-750-4790. 

  • What will be done about lab classes?

    Starting Friday, March 20 through the end of the spring semester, all instruction will occur virtually. In rare instances of licensing and credentialing requirements, there may be exceptions. Students should contact their professors for additional clarification.  

Health, Well-being, and Basic Needs Support

  • What should I do if I feel sick?

    Students who are ill with flu-like symptoms must stay home and should contact their preferred medical provider or contact Student Health and Counseling Services at 760-750-4915. Students who live in CSUSM housing and become ill should contact Malik Ismail, director of Housing and Residential Education, at mismail@csusm.edu. 

    Student Health & Counseling Services is open. Please call to confirm hours of operation and appointment availability as it may change due to COVID-19. SHCS does not provide testing for COVID-19.

    Visit COVID-19 FAQ for full details and a list of FAQ.

  • How can I connect with a counselor regarding a mental health concern?

    Student Health & Counseling Services will continue to provide counseling services virtually. To request counseling, please access "Paperwork for Initial Consultation" via CougarApps (open a new browser to log in to CougarApps, come back to this page, and then click this link - Titanium Web). Then, call 760-750-4915 to schedule a phone consultation.

    Counseling

  • I am experiencing food insecurity. Where can I find food distributions?

    The Cougar Pantry 

    CSUSM's Cougar Pantry will be holding pop-up pantry distributions at University Village Apartments (UVA) weekly. For more information on the Cougar Pantry, please follow Associated Students, Inc. on Instagram @asi.csusm.

     

  • Where can students go for additional emotional or basic needs support?

    The Cougar Care Network will continue to provide services by phone, email and virtually for students dealing with personal, academic, financial or other challenges that may adversely affect their academic success and/or collegiate experience. Contact CCN for information, support and connection to on- and off-campus resources.

    For more information, call 760-750-7627, email ccn@csusm.edu or go to Cougar Care Network.
  • Has anyone at CSUSM tested positive for COVID-19?

    CSUSM relies on the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or Clery Act, to guide communications decisions regarding confirmed COVID-19 cases. Per the Clery Act, CSUSM will send a campus notification when 1) a public health agency has confirmed via a COVID-19 test that a member of the community has the virus AND 2) the individual was recently on or near the campus or other university-related instructional site.

    The following details CSUSM’s process for potential COVID-19 cases and communicating to the campus community. 

    CASE DESCRIPTION CONFIRMATION PROCESS NOTIFICATION PROCESS

    Asymptomatic individual quarantined due to exposure to sick people or post-travel.

    Individual report or identified during contact tracing of confirmed case.

    No campus notification.

    Mild flu, cold symptoms, but not consistent with COVID-19 per individual’s report of assessment by healthcare provider.

    Individual report.

    No campus notification.

     

    Individual has symptoms consistent with COVID-19, but no test confirmation; individual is advised to isolate by health care provider per CDC guidance.

    Individual report.

    No campus notification, but CSUSM will provide direct communication and guidance to students and/or employees if they were near or in direct contact on a case by case basis.*

    Individual reports a positive lab test for COVID-19 and outside of San Diego County with no direct contact to campus.

    Public health agency confirmation via the individual.

     

     

    No campus notification; but CSUSM will provide direct communication and guidance to the individual.

    Individual reports a positive lab test for COVID-19, confirmed by a public health agency, and has direct contact to campus.

    Public health agency confirmation to the individual and to CSUSM.

     

    Campus will be notified.


Financial and Career Resources and Assistance


Admissions and Records


Campus Operations & Safety

  • Is the campus bookstore open?

    Access to campus facilities, including the bookstore, is currently restricted, as the university follows guidelines from the governor to shelter in place. However, the bookstore is currently offering free shipping, with no minimum purchase, to fulfill any academic needs. Follett, which runs day-to-day operations of the bookstore has additional information online related to textbook rentals, extensions, returns and more.

  • Will campus remain open when classes go virtual?

    All instructional activities, office hours and labs will now only utilize virtual platforms. Access to campus facilities, including academic, administrative and recreational buildings, is currently restricted, as the university follows guidelines from the CDC, California Department of Public Health and San Diego and Riverside County Departments of Public Health to implement telecommuting practices and increase social distancing.

    Student Health and Counseling Services remains open, as well as portions of university housing at UVA and The QUAD.

    Continue to check the COVID-19 Response website for updates on business and service operations.

  • Will Spring 2020 tuition and fees be refunded because classes are being held virtually?

    We recognize that many of our students are experiencing financial hardship as a result of the COVID-19 pandemic. While CSUSM will honor requests to refund parking and housing on a prorated basis, tuition and other campus mandatory fees are not able to be refunded. This is due to that fact that even though some programs/services paid for with tuition and fees are now offered virtually, these funds are going toward ongoing costs related to debt services, payroll for professional staff and student employees, and utilities. If you have specific questions related to your tuition and fees, please contact Student Financial Services at sfs@csusm.edu.

  • Are events being canceled?

    The campus will not be accepting reservations through December 31, 2020.  Events and Conference Services will be tracking reservation requests for Spring 2021 but no requests will be confirmed until clear campus guidelines pertaining to hosting events is established.

  • Will there still be a commencement ceremony?

    Yes, there will be a commencement ceremony. We are saddened to share that the 2020 Cal State San Marcos commencement ceremony scheduled for May 15-16 will be postponed.

    This very difficult decision was made with the health and safety of our students, faculty, staff and guests at the forefront, and in consultation with public health experts and leadership from our 23-campus California State University system.

    We know how important commencement is and we are committed to moving this important milestone to a date later this year when it is appropriate and safe to do so. It’s not a question of whether, but when. In addition, we are committed to consulting with ASI student leaders as we move forward with any plans.

    We will share more information as soon as we can. We ask for your patience and understanding as we continue to find solutions during these unprecedented times.

    Updates regarding commencement can found at Commencement. Please direct all questions regarding the 2020 commencement ceremonies to commencement@csusm.edu.

  • Can I get a refund for my parking permit?

    Students can request parking permit refunds on a prorated basis. Please note that although we are moving to virtual instruction, the campus will remain open with available services and your permit will no longer be valid once a refund is processed. Refund forms can be found at Parking. Please email the refund form from your CSUSM email to parking@csusm.edu. Once the refund form has been received, the parking permit be deactivated immediately. If you revisit campus, you will need to purchase a day pass.

  • What do I do if I have a concern related to equity or harassment?

    The CSUSM Title IX/Discrimination, Harassment, and Retaliation (DHR) office will continue to operate virtually during the COVID-19 outbreak. If you have general questions, please email Crisella Caisip, administrative support coordinator, at ccaisip@csusm.eduIf you would like to make a report or file a complaint, please email Gail Mendez, deputy Title IX coordinator/DHR administrator, at gmendez@csusm.edu.

     

    Title 9 Website

  • What is CSUSM doing to protect the campus community?

    The health and well-being of our students, faculty and staff are our top priorities. We are continuing to follow the guidelines of the CDC, California Department of Public Health and San Diego and Riverside County Departments of Public Health. Effective March 20, the university moved traditional face-to-face classes to virtual instruction, and the university will reduce staffing in some areas, while preserving critical student services. 

    Given that this is a rapidly evolving situation, timely updates will continue to be posted on the COVID-19 Response website.  


If you are unable to locate the services you need from this page, please email covid@csusm.edu for additional help.