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Customer Satisfaction Survey

Due to the COVID-19 pandemic, the 2021 Customer Satisfaction survey will not be hosted. To see results from past years, please see the link below.

Each Spring, students, faculty, and staff at CSU San Marcos are invited to complete the Customer Satisfaction Survey.  Their valuable and confidential feedback will help our departments plan and prioritize initiatives to improve service quality and processes. Once participating departments receive and review their data, they are asked to develop action plans for improvement.

If you have any questions regarding the Customer Satisfaction Survey or if you would like your department to participate in the survey next year, please contact Aubrey Hanson.



Action Plans:

  • Once each department has reviewed results with their areas, they will develop action plans based on the survey results.